Customer & Associate Relations Manager

Company Overview

Seasons Supermarkets is one of the largest kosher supermarket chains in the nation. At present, there are eight Seasons locations across the Tri-State area with plans to expand. Seasons offers its customers a full-service kosher shopping experience where everyone, including its highly dedicated associates, is treated like family.

We are seeking a dedicated and experienced Customer & Associate Relations Manager to join our team. This position plays a key role in fostering a positive environment for both customers and employees by promoting respect, engagement, and open communication. The ideal candidate will be professional, approachable, and solution-driven with a passion for people and service excellence.

Responsibilities include but are not limited to:

• Serve as the main point of contact for escalated customer and associate concerns, ensuring timely and professional resolutions.
• Promote a positive work environment by encouraging teamwork, respect, and open communication among associates and management.
• Assist department managers with employee relations matters such as performance discussions, coaching, and corrective actions.
• Investigate employee and customer complaints, document findings, and make recommendations for appropriate outcomes.
• Monitor customer feedback trends to identify areas of improvement and develop strategies for enhancing the shopping experience.
• Partner with the HR Department and store leadership to ensure compliance with company policies and employment regulations.
• Support employee engagement initiatives, including recognition programs, communication updates, and training efforts.
• Prepare reports summarizing trends in employee relations and customer feedback for management review.
• Assist in planning and implementing programs that promote a culture of professionalism, accountability, and service excellence.
• Uphold company values and ensure that both customers and associates are treated with fairness, respect, and care.

Requirements

• At least 5 years of experience in Food / Retail Industry, Human Resources, Employee Relations, or Customer Service Management.
• Strong interpersonal and communication skills with the ability to build trust and resolve conflicts effectively.
• Excellent problem-solving abilities and sound judgment in handling sensitive issues.
• Ability to maintain confidentiality and act with professionalism at all times.
• A genuine commitment to delivering excellent customer and associate experiences.
• Strong organizational skills and attention to detail.
• Experience in a retail, grocery, or hospitality environment preferred.
• Proficiency in Microsoft Office Suite and familiarity with HR or customer service systems.

Benefits

• Health Insurance
• Dental & Vision Insurance
• Paid Time Off (PTO)
• Free 100K Life and AD&D Insurance
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Flexible Spending Accounts (FSAs)
• Supplemental Insurance