Bowling & Events Manager

Job Description

Job Description

We’re looking for a Manager to help lead the team at our brand-new family entertainment facility opening soon at Menlo Park Mall!

Overview:

The Bowling Manager is responsible for the sales, profits, staffing, image and operation of the bowling/karaoke department. S/he will be responsible for the administration of business goals in revenues, expense, profitability, and customer satisfaction and employee morale for these departments.

Every member of the management team will handle and serve alcohol, you must be at least 21 years or older.

Essential Duties:

• Responsible for the sales and profit projections of bowling/karaoke department.
• Meets or exceeds sales goals through the efficient execution of Company policies and procedures.
• Be consistently on the floor to provide personal sales support and trouble shoot store.
• Directly supervises department supervisors to ensure they are in compliance with established store policies, procedures and sales goals.
• Provides operational and customer service training for BO/KA employees at all levels.
• Holds weekly staff meetings with department supervisors to discuss and resolve any issues relating to operations, staffing, customer service, etc.
• Writes and/or updates operations manual for departments to include day-to-day procedures.
• Prepares and presents performance evaluations and counseling notices to direct reports.
• Knows and understands department’s employees’ job responsibilities.
• Proactively supports any promotional activities within the store and contribute to an effective working environment.
• Assists Marketing Department with ideas to help increase store traffic upon request.
• Conducts alcohol and age restriction control in accordance with company policies.
• Maintains confidential discussions of employees’ increases, promotions or transfers.
• Reports all irregular issues and problems to store management for solution.
• Assist in ensure that facility is always clean and organized.
• Performs all shift duties as required by General Manager.
• Additional Duties and Responsibilities to be performed when directed by General Manager.

Human Resources:

• Selects, coaches, and develops effective staff for Bowling, Karaoke and Events Departments.
• Develops a diverse, high performance team by coaching, counseling and mentoring.
• Reviews department time sheets for accuracy of hours and overtime.
• Assists with new hire orientation for store employees.
• Monitors departments’ staffing on a daily basis to ensure each department is adequately staffed.
• Prepares performance evaluations and counseling notices, as required, for direct reports.

Auditing:

• Audits refund and/or credits against itemized sales from previous day.
• Audits cash drawers and transactions.
• Audits and track special events.
• Creates Daily Audit Report with sales information and auditing discoveries for store management.
• Researches problems discovered during audits.

Safety, Loss Prevention and Procedural Compliance:

• Follows Company guidelines for managing confidential information, customer satisfaction and supervising store personnel.
• Ensures satisfactory maintenance, appearance and condition of assigned facilities to comply with security, safety and environmental codes and ordinances.
• Enforces compliance with all local, state, federal regulations and company policy pertaining to safety and loss prevention.
• Complies with all OSHA requirements.

Non-Essential Duties:

• Contributes to improvement or more efficient and less expensive ways and means in store processes.
• Assists in the research and development of resources that create timely and efficient store workflow.
• Performs special projects and other miscellaneous duties as assigned by Executive Management.
• Assists in the maintenance and/or update of store IIPP and OSHA records.
• Maintains high ethical standards in the work place.
• Maintains good communication with general management, customer service associates and outside contacts.
• Complies and maintains confidentiality of all company policies and procedures.

Qualifications:

• Some college preferred but not required; a minimum of 3 to 5 years of work experience in a bowling, entertainment or hospitality industries.
• Customer service experience in a similar or comparable work environment, strong verbal communication skills supported by a pleasant and positive attitude of “can do” success.
• Strong operational skills with focus on great time management.
• Previous experience in retail/restaurant or customer service environment required, previous experience in management preferably of a bowling or game center highly desirable.
• Ability to lead by example.

Work Environment:

While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust and activity can be expected. The noise level in the work environment is usually loud.

Physical Demands:

While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb and have a high level of mobility/flexibility in small spaces. The employee is required to stand and walk for extensive periods of time without breaks during busy times. In addition, the employee will need to be able to use their hands/fingers to handle and feel and reach with hands and arms. Lifting and/or moving up to 100lbs with assistance is required.