Hub Manager

Job Description

Job Description

Job Description: Hub Regional Manager

Reports to: Director of Ground Transportation
Compensation: Starting at $85,000 annual salary
Primary Sites: Albany, Philadelphia, Rochester, with additional support for NYC hub as needed

I. Position Overview

Trinity Medical Solutions is a 24/7/365 operation providing critical services to the organ donation and transplantation community. The Hub Regional Manager is responsible for leading and supervising ground transportation operations at the regional level.

This role combines leadership, operational oversight, and customer service, ensuring safe, compliant, and on-time transportation services. The Hub Regional Manager will oversee drivers, fleet operations, and day-to-day logistics while partnering with Trinity leadership to support growth, performance, and service excellence.

II. Key ResponsibilitiesLeadership & Team Management

• Lead, supervise, and motivate a team of full-time and part-time drivers within the assigned hub/region

• Recruit, hire, onboard, and train new drivers in partnership with HR and operations leadership

• Conduct regular performance evaluations, audits, ride-alongs, and customer feedback reviews

• Provide coaching, development, and corrective action as needed

• Foster a culture of accountability, teamwork, retention, and service excellence

Operational Excellence

• Oversee daily hub transportation operations to ensure safe and timely service delivery

• Ensure compliance with safety regulations, company policies, and SOPs using tools such as Samsara

• Manage fleet maintenance schedules and records through Fleetio

• Monitor driver statuses, attendance, and timecards for accuracy and compliance

• Allocate vehicles and drivers effectively to maximize efficiency and safety

• Respond to after-hours issues as part of a 24/7 operation; occasional weekend/evening calls expected

• May assist with driving during staffing shortages (not a regular requirement)

Customer Service & Quality

• Communicate effectively with OPOs, transplant centers, and other stakeholders

• Investigate and resolve service issues, escalating when necessary

• Assist with onboarding new customers requiring ground transport

• Ensure customer-specific procedures are followed and corrective actions are implemented when needed

Communication & Collaboration

• Actively participate in departmental and operational meetings

• Collaborate with dispatch and logistics teams across ground and air operations

• Track and report key operational metrics to the Director of Ground Transportation, including P&L, trip volumes, error rates, third-party utilization, and staff retention

Additional Responsibilities

• Support operations by driving missions when required (e.g., transporting medical teams, organs, specimens, or equipment)

• Contribute to training resource development and updates

• Participate in continuous improvement initiatives, including reducing reliance on third-party vendors

• Represent Trinity's mission, brand, and values in all communications

III. QualificationsEducation & Experience

• Minimum 3+ years of leadership experience in transportation, logistics, dispatch, or related fields

• Prior supervisory and fleet management experience required

• Experience in medical, aviation, or organ transplant-related transport preferred

Skills & Attributes

• Strong leadership and team development skills

• Excellent communication, organizational, and problem-solving abilities

• Ability to work under pressure with multiple priorities

• Proficiency in Microsoft Office (intermediate Excel required)

• Familiarity with Samsara, Fleetio, or similar fleet/safety systems preferred

• High integrity, flexibility, and a collaborative mindset

Requirements

• Valid driver's license with clean driving record

• Code 3 EVOC experience preferred

• Ability to pass drug/alcohol screening and background check

• Reliable transportation to/from work

• Willingness to travel (25%–50%), including commercial flights and overnight stays

• Ability to lift up to 50 lbs. and sit/drive for extended periods

• Flexibility to work nights, weekends, holidays, and variable hours as needed

• Primarily office-based with required travel to hub locations