Vehicle Loaner Coordinator

Open Road Auto Group

Great People - Great Product - Great Techs

Loaner Coordinator/Internal Advisor

Every service professional at a OPEN ROAD retail center must excel in listening, communicating and working efficiently to Open Road’s standards.

We’re looking for a detail-oriented, customer-focused professional to manage our Service Loaner Desk. This is a key position responsible for keeping customers on the road while their vehicles are being serviced.

If you enjoy working with people, staying organized, and working in a fast-paced environment, this is a great opportunity to build a long-term career in the automotive industry.

What You’ll Do

• Manage the loaner vehicle process from check-out to return
• Greet customers and deliver a professional, seamless experience
• Verify driver’s license, insurance, and required documentation
• Maintain accurate records of loaner agreements and vehicle availability
• Inspect vehicles before and after use for condition and cleanliness
• Keep the loaner fleet organized and ready for customers
• Handle customer questions and resolve issues quickly and professionally

• What We’re Looking For

• Customer service and communication skills
• Organized with strong attention to detail
• Ability to multitask
• Comfortable interacting with customers face-to-face
• Basic computer skills and ability to learn dealership systems
• Positive attitude and team-oriented mindset
• Successful Attributes and Skills
• Ability to be a team player
• Outgoing and patient personality with good client relations ability
• Professional appearance

Open Road Auto Group owns and operates over twenty-five automotive facilities including seventeen dealerships throughout the New York/New Jersey metropolitan area. Currently, we are ranked as one of the largest automotive groups in the nation by Automotive News. We specialize in providing “in-demand” vehicles, both new and pre-owned, for our customers who have come to expect a “Five Star customer service experience”.

With over 50 years of automotive experience, our mission is to remain one of the premier automobile retailers in the country, providing the best opportunities for our team members, customers and communities. We understand and acknowledge the importance of our customers and in doing so; we strive to develop a highly motivated, world-class, workforce that is committed to satisfying their needs.

At Open Road we know our employees, and their achievements, drive our culture and success.

Our Total Compensation Rewards Program includes:

BASE PAY - Determined by competitive market pay rate for your job, your skills, experience and performance

BONUSES - Rewards achievement of specific business goals, in eligible positions

BENEFITS - Include wellness coverage, optional benefits, income protection, 401(k), purchase programs, such as:

• Medical, Dental and Vision Plans
• Vacation Time
• Personal Time
• Short and Long Term Disability
• Life Insurance
• 401(k) Retirement Plan with employer match
• Manufacturer Certifications
• Leadership Training Programs
• Vehicle Purchase Discounts
• Wellness Initiatives
• Volunteer Time