Legal Technology Training Specialist

Our client, a prestigious Am Law 100 firm, is seeking an IT Analyst to join their team. This first-level role is responsible for delivering technology solutions and support, ensuring smooth day-to-day IT operations, facilitating meeting technologies, and contributing to firmwide IT projects and initiatives. The position is critical in advancing continuous organizational effectiveness and exceptional service delivery.

Key Responsibilities

• Act as a first point of contact for customers, providing timely, high-quality technical assistance and solutions.

• Support and promote new technologies across the firm.

• Facilitate and manage meeting technology tools and events (video conferences, presentations, client meetings, and special events).

• Coordinate with firmwide departments to ensure accurate scheduling and seamless execution of meetings and events.

• Provide on-site and remote support, including answering incoming calls/emails and resolving escalated software/hardware issues.

• Install, configure, and maintain firm-standard software and systems.

• Collaborate with IT teams to escalate and close tickets efficiently, ensuring customer satisfaction through proactive communication.

• Maintain office computers, printers, and asset management systems to ensure accuracy and availability.

• Utilize service desk tools (e.g., ServiceNow) to track, update, and close tickets.

• Support mobile device technologies and remote access tools (Citrix, VPN).

• Coordinate planned service events (e.g., monthly network maintenance) and unplanned outages with IT operations teams.

• Promote and enforce data security policies and best practices in compliance with information security regulations.

• Contribute to IT projects, deployments, training, and user adoption of firm technologies.

• Work beyond scheduled hours as needed; light travel may be required.

Required Skills & Proficiencies

• Advanced knowledge of Microsoft Operating Systems, application installation, and configuration.

• Proficiency in Microsoft Office Suite, MS Teams, ServiceNow, and Document Management Systems (iManage/Work 10).

• Strong experience with Citrix, VPN, and remote access technologies.

• Expertise in networking technologies, cabling, and data communications.

• Proficiency in mobile technologies (iOS, iPadOS).

• Strong understanding of data security, customer service principles, and project management.

• Excellent problem-solving skills, with the ability to work independently and take ownership of service requests.

• You will be interfacing with users (attorneys and staff) in the office as to troubleshooting any IT related issues and assisting with setting up and imaging laptops, etc.

Qualifications

• Associates or Bachelors degree preferred, or equivalent work experience.

• Minimum 3 years of direct customer support experience in software, hardware, and networking.

• Minimum 3 years of LAN, WAN, and network systems support and management.

• Minimum 3 years configuring, installing, and maintaining client PC operating systems and related devices.

• Prior experience in a professional services or law firm environment required.

• We are seeking candidates with strong job longevity and communication skills.

Package Details

Overtime eligible, full benefits & bonus

Candidates must be able to come into the office 5 days/week and be available to work at least one weekend per month.