Cloud MSP IT Help Desk Support

At King Tech we are leading provider of IT Services, we are looking to add to our help desk team to provider level 1 and level 2 help desk support to expand client base.

Job Requirements:

• Understand and solve customer technical problems over the phone or in-person as needs warrant.
• Conduct analysis and troubleshooting via telephone, email and remote control for customer accounts in a timely fashion.
• Monitor and troubleshoot back up or other regularly scheduled client work.
• Work within a ticketing system to track and escalate customer problems.
• Maintain a positive phone demeanor and ensure customer satisfaction.
• Perform remote maintenance as needed.
• Other duties as assigned.
• Demonstrate competency in products and services as offered by the company such as Microsoft Office 365, FortiGate and Sonicwall and Cisco Firewalls, and others.
• Spot themes and proactively work to solve them.

Preferred Knowledge and Qualification:

• Good working knowledge of basic LAN network.
• Experience with access control.
• Experience with surveillance cameras.
• Experience with setup of network switches and routers.
• Must have your own basic tools.
• Create and maintain documentation on a consistent basis with multiple different networks.
• Work as part of a team to support users.
• Configure basic IT equipment such as IP Cameras, NVR, Cisco Routers, Firewalls, VOIP Phones, Managed Switches, and Access Points.
• Thorough knowledge of common end-user software: Microsoft, Apple, Adobe, web browsers, email, etc.
• Experience supporting an environment of Windows and Mac computers.
• Ability to work with different types of software and applications, troubleshoot IT hardware, and test and fix network wiring.
• Excellent verbal and written communication skills for communicating with end users and upper management.
• Must be able to maintain confidentiality.
• Candidate should feel comfortable in taking initiative and taking direction from colleagues.
• Preferred Experience in Information and Technology.
• Preferred Experience in entry level networking and system applications.
• Preferred Comp TIA A+ Certification and Comp TIA Network + Certification.

Qualities the best IT Help Desk candidates possess:

• Love of working in a fast-paced environment.
• Good written and verbal skills.
• Knowledge of Microsoft Products with base levels of competency in Windows Operating systems and Active Directory.
• Technical Aptitude.
• Desire to make people happy when you solve their computer problems.
• Solid attendance record.
• Technical Certification or Degree in Computer Science.

Must have a valid driver’s license and own vehicle to get around. Gas and tolls and millage is reimbursable.

If you would like to work in a fast-growing firm that will support your learning, then Apply Now!