IT Operations Manager

Join our growing team at Miller Transportation Group as the IT Manager for our Miller Truck Leasing, Miller Dealerships, Miller Dedicated Services, and Miller Brokerage divisions.

Miller Transportation Group  is a mid-size, rapidly growing leader in the transportation industry that has been family-owned since 1912. The company's several business units operate as follows: 

• Miller Truck Leasing  - Provides full-service leasing, finance leasing, truck rental, and truck maintenance programs. Miller Truck Leasing is the East Coast's largest privately held truck leasing company.

• Miller Dedicated Services - Supports customers in outsourcing their transportation needs by providing vehicles, drivers, fuel, insurance, and overall industry expertise.

• Miller Brokerage Services - Provides on-demand capacity solutions through our network of reliable carriers.
• Miller Dealerships - Provides car and light truck solutions across the Ford, Lincoln, and Subaru brands.

IT Manager

IT Manager is a member of the IT team and is responsible for managing the overall delivery of IT services to clients and internal stakeholders. Focuses on establishing, evolving and maintaining IT operations overseeing multiple MSP and technology partners to service level agreements, ensuring service quality, and managing partner/client relationships.

Keys Areas for Success:

• Network Infrastructure & Connectivity – LAN and WAN connectivity across 50+ sites
• Server Management – Lifecycle management for servers, operating systems, etc.
• Virtualization Environment – Server virtualization/management, Virtual Machine management both dedicated and dynamic. VMware though could be other technologies
• Tenet/Cloud Services – Managing directly and through partner Tenet and cloud services

IT Manager plays a critical role in ensuring that services are delivered to clients in a high-quality, timely, and cost-effective manner. They are responsible for maintaining client relationships, coordinating service delivery, monitoring performance, and continuously improving processes. This role requires strong leadership, communication, and problem-solving skills, as well as the ability to work well under pressure.

Requirements

You Will:

• IT Operations: Establish and mature IT operations in a hybrid model with internal, MSP and technology partner resources to deliver IT services.
• Technical: Provide technology solution designs that will meet the business needs and define the scope and execution requirements for both internal and partner (MSP) resources.
• Partner Management: Build and maintain relationships with the MSP and other partners, negotiate contracts, and ensure service level agreements are met.
• Demand Management: Develop and manage process for managing demand from the business and reporting on activity and progress.
• System Monitoring and Maintenance: Oversee the MSP's performance, including monitoring systems, addressing incidents, and ensuring stability.
• Strategy Alignment: Collaborate with the IT team and MSP to ensure the company's IT strategy is implemented and supported by the MSP.
• Performance Analysis: Analyze MSP performance, identify areas for improvement, and drive operational efficiency.
• Security Management: Ensure the MSP is following security best practices and implementing necessary security measures.

You Have:

• Degree qualification in Information Technology related discipline or comparable experience

• 5+ years of related IT operations and service delivery management experience including measuring and managing multiple technology partners
• Project management experience facilitating technology projects
• Strong troubleshooting skills - ability to identify patterns and generate ideas
• Must be well organized, thrive in a sense-of-urgency environment, leverage best practices, and most importantly, innovate through any problem with a can-do attitude
• Effective verbal and written communication skill
• Knowledge of solution/software design patterns and best practices
• Ability to interact professionally with diverse groups of stakeholders

Competencies:

• Developing Professional Expertise
• Project Management & Demand Management
• Continuous improvement and Innovation

• Analysis and Problem Solving
• Teamwork and building partnerships
• Accountability
• Interpersonal Effectiveness

Benefits

We Have:

• Competitive compensation: $115,000-130,000 Salary Range
• Paid Vacation and Holidays
• Comprehensive medical, vision, and dental insurance with HRA, HSA, and FSA options
• 401(k) with a company provided match
• Company-paid life insurance
• Employee Discounts and an Employee Assistance Program

WORKING CONDITIONS

• Work with Miller Management at Lumberton Corporate office, Miller Dealerships or at times from other Miller locations as deemed necessary
• Prolonged sitting in office

This job description is intended to describe the general nature, complexity and level of work to be performed by employees assigned to this position, and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company.

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