Application Support Specialist

Application Support Specialist Location Parsippany-Troy Hills, NJ :

About Us

Dealer Owned Warranty Company LLC is a leading provider of F&I (Finance and Insurance) partnership services in the automotive industry, offering a full suite of obligor and administrator services, top-of-the-line products, technology, and training. Ai Auto and Virtual F&I are the sister companies to our main powerhouse.

About Virtual F&I:

We are challenging the traditional car-buying experience. Gone are the days of consumers spending hours at a dealership, navigating unclear pricing and high-pressure sales tactics. The days of F&I managers who miss family dinners and are unable to attend their children's games on the weekends are a thing of the past with remote F&I. Instead, we have created an innovative SaaS platform that brings the dealership experience to consumers fingertips wherever they may be. At Virtual F&I™, we are not just another automotive software vendor. We are a group of passionate individuals with decades of automotive and technology experience who have come together with a singular vision: transform how people buy cars. We invite you to experience a new way of engaging with consumers. A way that respects their time, values transparency, and puts them in the driver's seat of the buying process. At Virtual F&I™, we are not just helping dealers sell more cars and F&I products. We are championing a movement to make car buying what it should be: simple, transparent, and enjoyable. Welcome to the future of car buying. Welcome to Virtual F&I™.

Summary

We are seeking an Application Specialist to join our dynamic team at Virtual F&I, one of our growing brands at DOWC. In this role, you will be instrumental in providing technical support and ensuring the seamless operation of our applications. Your contributions will directly enhance our customer experience and support our mission of driving innovation.

Responsibilities

• Provide technical support for application-related issues to ensure optimal performance.
• Assist in the installation, configuration, and maintenance of software applications.
• Provide exceptional customer support via phone, chat, and email communication.
• Answer all customer inquiries and resolve pending issues
• Act as a liason between departments and clients to ensure needs are being met
• Perform QA testing on portal applications and identify potential problems
• Collaborate with software developers on process improvements of applications
• Collaborate with cross-functional teams to identify and resolve technical challenges.
• Conduct training sessions when necessary for users on application functionalities and best practices.
• Monitor application performance and troubleshoot issues as they arise.
• Document processes, procedures, and user guides for reference.

Flexible hours - we are looking for someone who can provide remote support on weekends as well.

Requirements

• Minimum of 2+ years in an application support role or related
• Proven experience in technical support or a related field.
• Bachelor's Degree highly preferred
• Exceptional customer service skills and proven experience handling a high volume of calls, email, and chat.
• Strong knowledge of computer technology and application skills
• Must have experience with QA testing and UAT
• Excellent communication skills to effectively interact with team members and clients.
• Ability to manage multiple tasks efficiently in a fast-paced environment.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Application Question(s):

• What are your salary requirements?

Ability to Commute:

• Parsippany, NJ 07054 (Required)

Work Location: In person