Customer Management Specialist

What we ask

• Bachelor’s degree or equivalent relevant experience
• 5+ years of customer service experience, ideally in a B2B environment
• Experience with SAP and strong Microsoft Excel skills (Pivot Tables preferred)
• Understanding of sales operations and supply chain/logistics processes
• Experience working in international or cross-cultural environments
• Strong communication, organization, and relationship-building skills
• A proactive, customer-first mindset with strong attention to detail

What we offer

At FrieslandCampina Ingredients, your growth matters—because when you grow, we grow.

• Competitive salary aligned with your experience and expertise
• Hybrid work model supporting flexibility and work-life balance
• Collaborative culture built on respect, innovation, and teamwork
• Learning & development opportunities including training, mentoring, and knowledge-sharing
• Comprehensive benefits including 401(k), health insurance, generous PTO, and parental leave
• Global exposure within an international organization making a meaningful impact

Vacancy description

What You’ll Do
Be the Customer’s Trusted Partner
- Serve as the primary point of contact for day-to-day customer needs
- Build strong, trust-based relationships and understand customer applications and business needs
Ensure Seamless Execution
- Coordinate cross-functional processes to ensure accurate and timely order fulfillment
- Manage contracts, orders, and key workflows with precision
Enable Commercial Success
- Support customer visits and sampling processes
- Assist in preparing for contract discussions and ongoing account development
Stay Ahead of Demand
- Monitor customer demand and proactively flag risks or changes
- Collaborate across teams to resolve potential supply or delivery challenges
Own Data & Insights
- Maintain accurate customer master data and documentation
- Manage questionnaires, product approvals, and compliance materials
- Deliver reporting and insights to support sales and marketing strategies
Resolve & Improve
- Handle customer complaints in line with company standards
- Analyze trends and partner cross-functionally to drive long-term solutions