Account Manager

Job Description

Job Description

At Impact XM , we don’t just plan trade shows and events — we bring them to life. We’re looking for an Account Manager who’s energized by tight timelines, bold ideas, and the thrill of seeing high-impact experiences come to life on the show floor.

As an Account Manager, you’ll lead client relationships, manage projects from start to finish, and help shape unforgettable brand moments. You’ll also play a key role in growing business opportunities, mentoring junior team members, and collaborating with cross-functional teams to ensure our clients see us as their go-to partner — not just for today, but for what’s next.

Client Leadership & Strategy

• Be the main point of contact for your clients, handling day-to-day communication and execution.

• Collaborate with internal and external teams to develop and deliver marketing programs and event strategies.

• Manage budgets, timelines, and expectations with precision and care.

• Provide strategic insights and proactive solutions that add value and elevate the client experience.

Project Management

• Oversee the execution of client trade show programs — including installation, dismantle, production, shipping, and on-site services.

• Create detailed project plans, manage vendor relationships, and ensure all moving parts are aligned.

• Own the documentation: work orders, schedules, briefs, and all the behind-the-scenes details that keep a program running smoothly.

• Partner with venues and associations to obtain necessary approvals and ensure compliance.

Sales & Growth

• Build strong, long-term relationships with clients across various levels.

• Uncover new opportunities within existing accounts — and help bring in new ones.

• Pitch ideas, contribute to proposals, and join in on brainstorming sessions that win business.

Financial Oversight

• Track and manage client budgets, forecasts, and invoicing.

• Ensure all program components are accounted for in quotes and billing.

• Keep projects profitable while maintaining client satisfaction.

Team Leadership

• Mentor and guide junior team members — sharing knowledge and setting a strong example.

• Foster a collaborative and positive team culture, even when things move fast.

• Help solve problems and resolve challenges across project teams.

• 3+ years of experience in account management, preferably in experiential marketing, events, or agency environments.

• Passion for client service and building lasting relationships.

• Strong project management skills — you know how to juggle timelines, budgets, and expectations.

• Excellent communication skills — written, verbal, and visual.

• A solutions-oriented mindset with the flexibility to thrive in a fast-paced, entrepreneurial environment.

• Experience working with cross-functional teams, including creative, production, and logistics.

• Proficiency in Microsoft Office (Word, Excel, PowerPoint).

• Willingness to travel (~20%) for client meetings, event installs, and business development.

About Impact XM

Impact XM is a global event and experiential marketing agency that empowers brands to power business. From events, exhibits and environments to digital engagements and consumer activations, we create experiences that connect brands and consumers in a meaningful way. This ensures we live up to our name by making a positive impact on people’s lives and our clients’ business.

OUR BRAND – What We Believe

Passion

is Paramount – We love what we do, take pride in doing it and celebrate what we accomplish.

ABC

Always Be CURIOUS – We explore the possibilities, discover innovative solutions, and learn from experience.

We> Me

Collaboration and transparent communication creates our best work.

Trust

is Earned – We are defined by our actions and held accountable to our co-workers, clients, and outcomes.

Respect

is Given – We understand, acknowledge, and appreciate the perspective and actions of others.

Impact XM Benefits - US

Impact XM offers a comprehensive benefit package including: Medical, Dental, Vision, Life, LTD,401(k), Flexible Time Off and Holiday pay as well as competitive salaries and the opportunity for growth within our exciting industry!

About Company:

We want to ensure your safety and protect you from potential scams. Recently, there have been fraudulent job postings circulating online that impersonate Impact XM. These scams aim to deceive unsuspecting applicants by offering nonexistent positions and requesting personal information or upfront fees.

Remember that our company does not endorse any job postings outside our official job channels. All of our open jobs can be found and applied to on our official careers site. If one of our team members is reaching out to you regarding a role it would come from an email alias ending in @impact-xm.com. If you encounter a suspicious offer, report it through the job platform on which you found it or report email as spam.