PHYSICIAN BILLING SUPERVISOR

Cooper University Health Care is an integrated healthcare delivery system serving residents and visitors throughout Cape May County. The system includes Cooper University Hospital Cape Regional; three urgent care facilities; nearly 30 primary care and specialty care offices in multiple locations throughout Cape May County; The Cancer Center at Cooper University Hospital Cape Regional; the Claire C. Brodesser Surgery Center; AMI at Cooper, Miracles Fitness and numerous freestanding outpatient facilities providing wound care, lab, and physical therapy services. We have a commitment to our employees by providing competitive rates and compensation programs. Cooper offers full and part time employees a comprehensive employee benefits program, including health, dental, vision, life, disability, retirement, on-site Early Education Center (employee discount), attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.

Cooper University Hospital Cape Regional is accredited by and received the Gold Seal of approval from The Joint Commission.

• Trains Collection and Billing Specialist in new procedures and monitors implementation for effectiveness.
• Assists when the Manager is out of the office, handles patient complaint calls, payroll and overall daily operations
• Reviews Customer Service Issues and provides leadership in presenting resolutions amongst Team and management.
• Delegates work amongst Collection Specialist on Team
• Participates at regularly scheduled meetings for the rev cycle team and review issues with the Team and Manager.
• Report and discuss problem accounts or relevant issues to management for resolution.
• Contact Payers to resolve issues/problems such as unclear EOB’S, covered benefits, referral and authorization issues, and to verify payment status.
• Refers any potential claim issue to appropriate staff members and assists with resolving denials/rejections.
• Maintain compliance with Cooper personnel Policies and Procedures including a good time and attendance record.
• Performs all other duties as assigned.

3-5 years of relevant experience preferred

High school diploma or equivalent required