University Enrollment Service Technician

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Position Details

Position Information Recruitment/Posting Title University Enrollment Service Technician Job Category AFSCME 1761 (COLT) Department Dir Financial Aid Overview Rutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey's preeminent, comprehensive public institution of higher education. As one of the largest employers in the State of New Jersey, Rutgers University is committed not only to the students and the State that we serve, but also to the faculty and staff who work on our campuses. For two consecutive years, Rutgers is ranked on Forbes' list of America's Best Large Employers. Rutgers holds #64 of 500 employers and is the #1 New Jersey employer on the publication's 2025 list. Rutgers' commitment to its employees includes maintaining and fostering a safe, diverse, and respectful workplace environment, creating employment opportunities for our nation's military veterans, and ensuring accessibility and accommodation for individuals with disabilities. Posting Summary Rutgers, The State University of New Jersey, is seeking a University Enrollment Services Technician (EST). The University Enrollment Services Technician (EST), under the direction of the University Enrollment Services Assistant Director, will have an integral role on the University Enrollment Services processing team. Among the key duties of this position are the following:

• Under administrative direction, performs clerical operations for enrollment services activities of Admissions, Financial Aid and Registrar.
• Assists in all aspects of enrollment services from the prospective applicant stage to enrolled students. Researches and resolves diversified problems and provides responses to questions about applicant's applications, student registrations, transcript requests, academic records, financial aid recipients and changes.
• Processes and/or verifies some applicant's admissions applications, student registrations, transcript requests, academic records, and changes.
• Accesses information from a variety of sources residing on the university's administrative mainframe computer.
• Prepares, tracks, and finalizes financial aid documents.
• Composes draft correspondence and participates in general mailings, satellite operations, and general clerical work.
• Provides guidance and assistance to others.
• May act as group leader.

Position Status Full Time Hours Per Week Daily Work Shift Day Work Arrangement FLSA Nonexempt Grade 17 Position Salary Annual Minimum Salary 43504.440 Annual Mid Range Salary 51375.630 Annual Maximum Salary 59246.810 Standard Hours 35.00 Union Description AFSCME - Local 1761 COLT Payroll Designation PeopleSoft Benefits Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to Rutgers also offers a benefit program to eligible full-time postdoctoral fellow students. For details, please go to Seniority Unit Terms of Appointment Staff - 12 month Position Pension Eligibility PERS Qualifications Minimum Education and Experience

• Requires a high school/vocational school education or equivalent plus four years or any equivalent combination of: clerical or secretarial experience, advanced secretarial or business training, or college level study.
• Experience must include two years financial aid and/or registration experience.
• Two years of student services, student accounting or similar experience may be substituted.
• Requires the ability to group lead.
• Requires the ability to record and maintain data in computerized and non-computerized formats and working knowledge and the ability to use basic spreadsheet, word-processing, database software, and/or email.
• Must be able to communicate effectively.
• Must have effective client service skills.

Certifications/Licenses Required Knowledge, Skills, and Abilities Preferred Qualifications

• Bachelor's degree in a related field, or an equivalent combination of education and/or experience that demonstrates knowledge and understanding of office administration, work organization, coordination, facilitation, bookkeeping, and/or report writing principles and practices.
• Excellent communication skills, and computer literacy.
• Two or more years of experience in admissions processing or student financial aid or registrar with knowledge of Financial Aid Management System (FAMS), Student Records Database (SRDB) or New Jersey Applicant Services (NJAS), NSLDS, Federal and State systems and ImageNow.

Equipment Utilized Physical Demands and Work Environment Special Conditions

• Multiple vacancies.
• This is a back office position.

Posting Details Posting Number 23ST1127 Posting Open Date 04/27/2025 Special Instructions to Applicants Message to AFSCME Local 1761 (COLT) members ONLY: To apply, an application or resume must be submitted no later than 9:00 a.m. on Friday, 5/5/2025. Although AFSCME Local 1761 (COLT) members have priority consideration, outside applications are accepted as well. Regional Campus Rutgers University-New Brunswick Home Location Campus Busch (RU-New Brunswick) City Piscataway State NJ Location Details Pre-employment Screenings All offers of employment are contingent upon successful completion of all pre-employment screenings. Immunization Requirements Under Policy 60.1.35 Immunization Policy for Rutgers Employees and Prospective Employees, Rutgers University requires all prospective employees to provide proof that they are vaccinated against COVID-19 prior to commencement of employment, unless the University has granted the individual a medical or religious exemption. Rutgers University may require certain prospective employees to receive an updated (bivalent) vaccine dose. Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.