Technical Writer

Systech delivers digital product identification and traceability solutions that empower our customers with information to achieve compliance, detect supply chain threats and gain transparency across the supply chain. Built on decades of experience as the leader in pharmaceutical serialization with thousands of global implementations, our comprehensive brand protection suite provides real-time insight, actionable product data and digital connectivity needed to know exactly what is happening at every stage of the product journey. Global brands across industries rely on Systech to keep their products authentic, safe and connected—from manufacturing to the consumer’s hands.

Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under "DOV." Additional information is available at dovercorporation.com.

We are looking for a Technical Writer to produce high-quality documentation that contributes to the overall success of our products. Technical writers plan, create, and maintain educational content as an integral part of the engineering or user experience. The content is often in the form of documentation, but may also be UI text, sample code, videos, or other educational material. Regardless of the content medium, technical writers are distinguished by their abilities to explain complex topics in a way that’s useful to their audience.

In this role, you will have the opportunity to lead and help create quality, user-focused content for the Serialization and brand protection products for Systech. Working closely with other Technical Writers, Engineers, and PMs, you will author content, advocate for and prioritize users’ needs, and help define, refine, and execute on plans for the content across products and/or strategic initiatives.

We are looking for a Technical Writer to produce high-quality documentation that contributes to the overall success of our products. Technical writers plan, create, and maintain educational content as an integral part of the engineering or user experience. The content is often in the form of documentation, but may also be UI text, sample code, videos, or other educational material. Regardless of the content medium, technical writers are distinguished by their abilities to explain complex topics in a way that’s useful to their audience.

In this role, you will have the opportunity to lead and help create quality, user-focused content for the Serialization and brand protection products for Systech. Working closely with other Technical Writers, Engineers, and PMs, you will author content, advocate for and prioritize users’ needs, and help define, refine, and execute on plans for the content across products and/or strategic initiatives.

Responsibilities
• Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements
• Manage complex documentation projects and prioritize requests while working closely with partner teams
• Communicate effectively, establish work processes and strategies, organize work groups, manage expectations, and report status across teams
• Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience
• Write easy-to-understand user interface text, online help and developer guides
• Create tutorials to help end-users use a variety of applications
• Analyze existing and potential content, focusing on reuse and single-sourcing opportunities
• Create and maintain the information architecture

Required Skills and Qualifications
• Proven working experience in technical writing of software documentation
• Experience with content management system for professional document creation
• Experience in creating effective In-App contextual documentation
• Ability to deliver high quality documentation paying attention to detail
• Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
• Excellent written skills in English
• Basic familiarity with the SDLC and software development
• University degree in Computer Science, Engineering or equivalent preferred

Work Arrangement : Hybrid

Pay Range: $117,798.00 - $135,000.00 [annually]

[Bonus Eligible: This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.]

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

Benefits: Our total rewards package for eligible team members also includes: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, including [10 paid holidays per calendar year,];business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact [email protected] for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

Job Function : Engineering; Product Development; Software Development