Salon & Spa Receptionist/Manager

Job Description

Job Description

Salon & Spa Receptionist/Manager

5 Salon & Spa is seeking an experienced Receptionist/Manager to join our dynamic team. The ideal candidate must have prior salon experience, be a quick learner, self-motivated, and able to multi-task in a fast-paced environment. Exceptional customer service skills and attention to detail are essential.

Receptionist/Manager Qualifications - Experience: 3+ years managing a high-volume salon.

- Passion: A love for hair, fashion, and a strong sense of style.

- Attributes: Integrity, hard work, reliability, flexibility, honesty, and organization.

- Skills: Strong administrative skills, excellent record-keeping, and customer care abilities to handle challenging situations professionally.

- Technical Knowledge: Familiarity with POS systems; experience with Phorest Software is a plus.

- Leadership: Strong leadership skills to effectively manage and inspire a team.

- Communication: Excellent communication skills.

Responsibilities

- Manage and inspire the leadership, stylists and front desk and assistants.

- Provide coaching and feedback to ensure standards are met.

- Build and maintain strong client relationships for exceptional customer experiences.

- Develop and manage employee schedules.

- Oversee daily operations to ensure smooth functioning.

- Recruit, hire, and train new team members.

- Create and implement salon and spa policies and procedures.

- Monitor inventory levels and place orders as needed.

- Develop marketing strategies to attract and retain clients.

- Maintain comprehensive product and service knowledge.

Receptionist/Manager

- Profitability Focus: Be a key contributor to the salon’s financial success.

- Revenue Generation: Shift the perception from a cost center to a revenue-generating hub.

- Marketing Implementation: Execute effective marketing strategies to attract new clients.

- Customer Satisfaction: Optimize service offerings to enhance the client experience and foster loyalty.

- Growth Vision: Position the salon, spa, and retail as strategic areas for growth and profitability.