COBRA Customer Service Expert - HYBRID

Become a Benefits Navigator: COBRA Customer Service Expert!

About OCA:

Join a thriving, NJ-based company with 40+ years of success! OCA is a leader in benefits administration, and we're looking for passionate people to join our team. We're dedicated to providing top-notch service and building lasting relationships with our clients. We're expanding and seeking a talented COBRA Customer Service Expert who is a pro at balancing professional communication with technical data management.

Your Mission:

Become a key player in our benefits team! You'll be the go-to person for ensuring our employer clients' COBRA programs run flawlessly. You’ll be the COBRA expert for our primary client contacts , handling everything from data file uploads to renewals and providing stellar support through every step of the process.

Your Core Responsibilities:

• Professional Client Support: Provide top-tier service to our client contacts via phone and email. You’ll resolve inquiries with a professional "can-do" attitude and a focus on building trust.
  

• Master the Data: Tackle file manipulation and data entry with precision. You’ll handle daily SFTP file pulls and manage uploads from platforms like Ease and Employee Navigator .
  

• Project Management: Proactively manage the monthly 45-day renewal project , identifying expiring rates and issuing timely reminders to keep clients on track.
  

• Maintain Detailed Records: Your meticulous attention to detail will shine as you audit client accounts in our Zoho CRM to ensure 100% accuracy.
  

• Compliance Expert: Stay up-to-date on COBRA and HIPAA regulations to keep our clients compliant and protected.
  

#ZR

Requirements

Your Essential Skills:

• Communication Excellence: You craft professional emails and have the "polish" to speak effectively with various professional contacts.
  

• Excel Proficiency: You are a master of Microsoft Excel and comfortable with file manipulation (get ready to show off your skills in our assessment!).
  

• Strong Attention to Detail: You have a natural knack for numbers and logic—you catch the things others miss.
  

• Independent Problem Solver: You're a research whiz who can work autonomously in a fast-paced, deadline-driven environment.
  

• Tech Savvy: Previous experience with Zoho or benefits platforms is a major plus!
  

Your Qualifications:

• Required: High School Diploma/GED and 2+ years of professional customer service or office experience.
  

• Preferred: Bachelor’s degree in business or a related field.
  

Benefits

Your Fantastic Benefits:

• Comprehensive Health & Wellness: Top-tier Medical, Dental, Vision, 401K, and Life Insurance.
  

• Generous Time Off: PTO + 9 paid holidays (including the day after Thanksgiving!).
  

• Work-Life Balance: M–Th 9:00 AM–5:00 PM, and Friday 8:30 AM–4:30 PM.
  

• Hybrid Flexibility: Enjoy the best of both worlds with our hybrid work environment! Office days 1-2 times per week.
  

Ready to Make a Difference?

Submit your resume today and join our winning team!