Audio Visual Content Support Specialist

A well-established commercial Audio Visual integration firm is seeking an Audio Visual Content Support Specialist to support the deployment, scheduling, and monitoring of digital content across a large network of retail and corporate client locations. This position is ideal for someone who wants to grow within the Audio Visual and digital signage industry. You will support media player preparation, content loading, digital signage monitoring, and client support. This is an entry-level role that does not require programming—just strong technical aptitude, attention to detail, and a desire to learn.

Key Responsibilities:

Media Player & Content Preparation

• Assist in building, staging, and configuring digital signage media players.
• Load and verify digital signage software (Novori or similar CMS).
• Upload and organize media assets for deployment.
• Perform basic playback testing before units are sent to client sites.

Content Scheduling & Updates

• Support content scheduling, uploads, and updates for multiple client locations.
• Publish content across digital signage networks and verify accurate playback.
• Assist with regular content refreshes and client-requested content changes.

Monitoring & Troubleshooting

• Monitor live digital signage streams to ensure performance and uptime.
• Identify and report content or playback issues.
• Coordinate with senior staff and AV technicians to help resolve issues quickly.

Client & Internal Support

• Provide basic phone and email support regarding content or display issues.
• Maintain logs, documentation, and service records.
• Assist with special projects and new client rollouts.

Team Collaboration

• Work closely with internal AV and digital signage/content specialists.
• Support improvements to content workflows and device management processes.
• Help maintain an organized library of media assets and hardware tracking.

Qualifications:

• 1–3 years of experience in AV, IT, digital signage, media operations, or technical support preferred.
• Strong technical aptitude and willingness to learn digital signage platforms.
• Basic understanding of media players or AV equipment is a plus.
• Strong organization, follow-through, and attention to detail.
• Excellent written and verbal communication skills.
• Customer-service minded with a positive attitude.

Preferred Skills (Not Required)

• Experience with digital signage or content management systems (e.g., Navori, BrightSign, etc.).
• Basic networking knowledge.
• Experience in retail digital signage, media deployment, or content operations.

Work Schedule & Environment:

On-site role based in Clifton, NJ or Las Vegas, NV.

Monday–Friday schedule: 8:00 am - 4:00 pm

Hands-on environment with opportunities to grow in the Audio-Visual and content media field.

Salary & Benefits:

• 401(k)
• Health, Dental, Vision
• Paid vacation
• Salary: 52,000