Member Services Representative

Planet Fitness
Woodbridge, NJ

Job Description

Job Description

Job Summary
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities

  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including:
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system.
    • New member sign-up.
    • Take prospective members on tours.
  • Facilitate needed updates to members accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.
Qualifications/Requirements:
  • Must be 18 years of age or older.
  • High School diploma/GED equivalent required.
  • Authorized to work in the United States.
  • Ability to occasionally lift up to 50 lbs.
  • Ability to continuously stand and walk during shift.
  • Ability to continuously talk in person or on the phone during shift.
  • Ability to occasionally encounter cleaning chemicals during shift.
Preferred Qualifications:
  • Customer service background.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude!
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
Punctuality and reliability is a must.

Posted 2026-05-28

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