Member Services Representative
Job Description
Job Description
Job Summary
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to members accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
- Must be 18 years of age or older.
- High School diploma/GED equivalent required.
- Authorized to work in the United States.
- Ability to occasionally lift up to 50 lbs.
- Ability to continuously stand and walk during shift.
- Ability to continuously talk in person or on the phone during shift.
- Ability to occasionally encounter cleaning chemicals during shift.
- Customer service background.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
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