Patient Experience Representative (Elizabeth)
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Salary: $17 - $21 per hour A bit about us: We are a mission-driven healthcare organization focused on delivering accessible, patient-centered care. Our teams are collaborative, supportive, and deeply committed to creating a welcoming experience for every individual we serve.
We believe operational excellence and compassionate service go hand in hand, and our patient-facing teams are essential to making that possible. Why join us? This role serves as a critical connection between patients and care teams. As the first point of contact both in person and over the phone, you’ll play a key role in shaping the patient experience from start to finish. Success in this position requires professionalism, empathy, attention to detail, and the ability to thrive in a fast-paced healthcare environment.
You’ll support patient access, registration, scheduling, insurance verification, and payment collection while ensuring every interaction reflects a commitment to respect, confidentiality, and service excellence.
- Meaningful work supporting patient access to care
- Stable, full-time opportunity in healthcare
- Team-oriented environment with strong operational support
- Opportunity to build long-term skills in healthcare operations
- Role with impact, visibility, and daily human connection
- Serve as the first point of contact for patients, greeting them in a courteous and professional manner.
- Manage patient appointments, including scheduling, rescheduling, and cancellations.
- Ensure accurate and timely documentation of patient interactions in accordance with HIPAA regulations.
- Handle patient inquiries, providing accurate and relevant information about our healthcare services.
- Collaborate with healthcare professionals to ensure a seamless patient experience from check-in to check-out.
- Participate in training and development activities to stay updated with the latest medical terminology and healthcare service standards.
- Assist in the development and implementation of strategies to improve patient satisfaction and experience.
- Resolve patient complaints in a timely and effective manner, escalating issues when necessary.
- Maintain a clean and organized work area, contributing to a safe and pleasant environment for patients.
- A minimum of 2 years of experience in a customer service role within the healthcare industry.
- Proficiency in appointment scheduling systems and procedures.
- Strong knowledge of medical terminology.
- Demonstrated understanding of HIPAA compliance and other relevant healthcare regulations.
- Excellent communication and interpersonal skills, with the ability to interact positively with patients of all backgrounds.
- Proven ability to handle confidential information with discretion.
- High level of professionalism with a patient-focused approach.
- Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
- Strong problem-solving skills, with the ability to address patient inquiries and complaints effectively.
- High school diploma or equivalent; a degree in a healthcare-related field is a plus.
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