Job File Coordinator (JFC)

Job Description

Job Description

Are you highly organized, detail-driven, and great at keeping things moving behind the scenes? SERVPRO Team Harvey is looking for a Job File Coordinator to join our growing restoration team in New Jersey. With locations serving Hudson County, Monmouth County, and West Somerset County, we specialize in fire, water, and mold cleanup and restoration and we need someone like YOU to help us manage the workflow that makes it all possible.

What Youll Do

As our Job File Coordinator, youll be the administrative backbone of our production team ensuring that each job file is accurate, compliant, and complete from intake to closeout.

Key Responsibilities:

• Track, review, and organize all job file documentation (photos, estimates, contracts, logs, etc.)

• Communicate with customers, insurance adjusters, and team members regarding job progress

• Input data into SERVPROs proprietary systems including WorkCenter and DryBook

• Assist with scheduling, work orders, and internal coordination to keep jobs moving

• Prepare job files for billing and ensure compliance with program guidelines (Allstate, State Farm, Farmers, etc.)

• Follow up on missing paperwork, signature forms, and audit corrections

• Support production managers with daily updates and job status reports

What You Bring

• Strong attention to detail and love for organization

• Excellent communication and customer service skills

• Prior experience in restoration, insurance, or construction admin is a plus
  
  
• Ability to multitask in a fast-paced, deadline-driven environment

• Proficiency with Microsoft Office and willingness to learn SERVPRO systems

• Bonus if youre familiar with Xactimate or job auditing processes

Why SERVPRO Team Harvey?

• Were a growing, high-performing SERVPRO franchise with a family-owned feel and big-picture mindset

• Opportunities to grow into leadership or operational roles

• Training provided well teach you what you need to know about the industry

• Supportive team, company-branded gear, and a mission that matters: We help people on their worst days.