MAIL OPERATIONS SUPERVISOR

Position Title: MAIL OPERATIONS SUPERVISOR

Shift: MONDAY - FRIDAY 7:30 - 4:30 PM

Salary: $55,000 - 58,000

Pay Grade: 12

Other Forms of Compensation: none 

ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE).

ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services. 

This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets.

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email [email protected].

Job Summary

The Mail Operations Supervisor manages day-to-day Office Services Operations including mail processing, shipping/receiving, logistics, etc. at the site location ensuring high customer service levels are maintained.

Serves as the primary point of contact between ESFM and the customer. Significant time should be focused on employee development and relationship building with the client. Develops, implements and continuously reviews site practices. This position reports to the Business Services Unit Manager.

Responsibilities

Manage onsite employees and daily client activities;
Conduct regular interaction with clients to ensure all service levels are met;
Develop strong rapport with onsite Mail Services team and client;
Demonstrate proactive thinking and planning for both client and Mail Services operations;
Optimize loading dock layout/process;
Gain a full understanding for the utilization of ESFM reporting systems;
Remain compliant to ESFM management expectations;
Develop procedures to improve the operation and inform leadership;
Provide excellent customer service;
Prove flexible when faced with deadlines and challenges;
Adhere to procedures and guidelines;
Participate in ongoing training programs and cross-training;
Ensure compliance of staff to training programs and cross-training efforts;
Capture and maintain logs of volumes and activities; create monthly and/or quarterly management report;
Ensure a safe working environment; adhere to ESFM safety procedures and regulations, conduct weekly safety trainings and maintain safety training logs;
Capture and manage employee time and PTO schedule;

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

High school diploma or equivalent; College is a plus. Willingness to embrace continuous training and educational programs. Competent computer skills including MS Office (Word, Excel, etc.) or equivalent;
3-5 years’ experience in Mail/Shipping/Receiving Operations;

Preferred Skills:

DOT/IOTA experience;
SC Logic knowledge, or similar package receiving/tracking program;

hysical Demands:
• The physical demands described here are representative of those that must be met by
• an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to lift up to 50 pounds;

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to effectively work both individually and in a team environment.
While performing the duties of this job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, extreme cold, extreme heat, and risk of electrical shock.

Apply to ESFM Services today!

ESFM is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Applications are accepted on an ongoing basis.

Eurest Services maintains a drug-free workplace.

Associates at ESFM are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.

Req ID: 1465205

ESFM

Brandy Wilson