Customer Service Representative

Staff Management Group is seeking a Customer Service Representative for our client in Avenel, NJ. Please read the ENTIRE job description and ALL of the job requirements BEFORE applying for this position.

Schedule:

• 1st Shift: 8:30AM - 5PM
• Plus Overtime

Pay Rate:

• $21 / Hour

Job Summary:

We are seeking a reliable and professional Customer Service Representative to support daily logistics and communication operations. This role is responsible for coordinating and liaising with customers, freight forwarders, and warehouse teams to ensure shipment readiness and accurate delivery scheduling. The ideal candidate is bilingual in Spanish and English, possesses strong communication and computer skills, and can adapt to a dynamic work environment while maintaining professionalism and confidentiality.

Job Responsibilities:

• Coordinate and liaise with customers, freight forwarders, and warehouse teams regarding shipment readiness and delivery schedules
• Communicate shipment status updates and respond to customer inquiries
• Maintain accurate documentation and communication records
• Utilize computer programs such as Microsoft Word and Excel to support daily operations
• Work collaboratively with internal teams to ensure smooth shipment coordination
• Handle customer requests and concerns with professionalism and efficiency
• Maintain confidentiality when handling sensitive company or customer information
• Adapt to changing priorities and assist with additional tasks as needed.

Job Requirements:

• MUST be bilingual - English and Spanish
• Logistics experience is a MUST. Manage end-to-end logistics operations including inventory control, order fulfillment, shipping, and receiving.
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Word, Excel, and general computer systems
• Ability to work well with others in a team environment
• Ability to handle change and ambiguity in a fast-paced setting
• Strong attention to confidentiality and professionalism
• 3–5 years of experience in a similar role preferred, but training is available for the right candidate.

Additional Information:

Staff Management Group is an equal employment opportunity employer, and all qualified applicants will receive consideration for employment without unlawful discrimination based on race, color, creed, national origin, sex, age, disability, marital status, sexual orientation, or citizenship status.

About Staff Management Group: Staff Management Group has over 30 years of experience placing staffing candidates in distribution, manufacturing, production, assembly, and clerical positions. Staff Management Group is one of New Jersey’s leading staffing and recruiting agencies specializing in light industrial and clerical staffing. Come join the team!

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