Medical Receptionist (Hybrid)

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Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Job Title: Medical Receptionist (Hybrid)

Department: PMPH PM Patient Services

Location: 5 Plainsboro Rd, Plainsboro, NJ 08536

Hours: 08:00am-5:00pm, Occasional Evenings 10:30am-7:00pm no weekends

Sign-on Bonus: $500 (External Candidates only)

**Competitive Benefits, Career Growth Opportunities and Tuition Assistance at University of Pennsylvania! **

Position Summary: Medical receptionist position responsible for scheduling patient appointments, receiving and processing outpatients, collecting, and communicating patient demographic/insurance information, data entry of patient services and co-payments, payment reconciliation and deposit, processing referrals and pre-certification of procedures for a multi-specialty physician outpatient practice located in a hospital environment.

Job Duties/Responsibilities:

• Perform work accurately, thoroughly, and in accordance with departmental and PHCS/PHMA standards. Identify problems and refer them/offer suggestions appropriately.

• Maintain a positive approach and positive relationships with others. Support departmental and Medical Center initiatives and change efforts.

• Greet incoming patients, noting their arrival time in the scheduling system.

• Confirm patient demographic information by providing form and HIPAA privacy notice to patient for completion.

• Instruct new patients in proper method to complete new patient information forms, obtain insurance information, set up medical record and attach copies to the encounter slip.

• File demographic/HIPAA information in medical records and make copies of new insurance cards. Update/ enter e-MDs demographic information.

• Collect appropriate co-payments for managed care members, post payment and issue receipt.

• Collect referrals when appropriate, enter information on e-MDs.

• Ensure that medical record is updated on EMR and checked in on a timely manner.

• Answer assigned telephone lines appropriately and promptly, transferring to correct parties when necessary. Take clear and precise messages, assuring they are placed in appropriate location for communication.

• Take messages off assigned voice mail lines, return calls promptly and follow through with requests.

• Transfer phones to answering service during lunch and at end of day. Follow up with service on any messages.

• Schedule patient appointments for all physicians by telephone or in person.

• Process patients completing their office visits. Collect co-payment, enter patient services to patient's ledger with proper CPT/ICD9 coding and modifiers. Schedule follow up appointments and coordinate physician notes or referrals with appropriate front desk personnel.

• Confirm appointments for the next day, reminding them to bring referrals/records.

• Coordinate procedure scheduling for additional testing, as ordered by physician.

• Note cancellation/missed appointments in electronic chart and follow up with patient to reschedule.

• Reschedule patients when necessary due to physician vacations, seminars, and meetings.

• Pull medical records when required for patient care or requests. Obtain necessary signed release from patient.

• Scan medical records and correspondence as needed.

• Maintain knowledge of managed care and third-party billing requirements relative to front desk processes, including insurance verification, co-payments, and referrals.

• Assist patients, physicians, department staff and other hospital staff with questions or problems, as appropriate.

• Maintain standards of confidentiality and participate in unit compliance.

• Accountable for improving patient care through adherence to all patient safety and quality standards, regulations, and best practices.

Any other duties, as assigned.

Education:

• Required: High School Diploma or GED

• Preferred: Associates degree

Preferred Certifications:

• Medical coding certificate

Required Experience and Skills:

• Minimum two years of medical receptionist/front desk experience, including knowledge of medical terminology/abbreviations and physician office operations.

• Attention to detail and ability to handle multiple tasks concurrently required.

• Knowledge of managed care plans, commercial insurance, and referral requirements.

• Positive approach and teamwork orientation.

• Excellent customer service skills, ability to relate to people and diffuse problem situations.

Benefits at PMPH/Penn Medicine:

• Medical, Dental, Vision, RX coverage plan options that best fit your personal & family needs

• Flexible Spending and Health Savings Accounts (FSA/HAS) to save pre-tax dollars

• 403b Retirement Savings: Our employer contribution begins on Day 1 of your employment

• Generous Paid Time Off benefits that give you the work-life balance today's world needs

• Prepaid tuition assistance is available to benefit-eligible employees for approved courses of study after completing six months of employment.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.