Maintenance Technician

Job Title: Maintenance Technician
Department: Facilities
Reports to: Compliance Specialist
FLSA Status: Non-Exempt
Travel Requirements: 100% travel to our offices across PA, NJ, MD, and VA

Company Overview
ProSmile is one of the fastest-growing dental organizations, with a network of multi-specialty practices across NJ, PA, VA, MI, IL, WI, DC, and MD. Our practices are led by top-tier dentists committed to exceptional patient care and a collaborative workplace with mentorship, growth, and ongoing training.

Position Summary
The Maintenance Technician is responsible for ensuring all ProSmile offices maintain safe, functional, and clean facility conditions. This role involves diagnosing and repairing mechanical, electrical, plumbing, HVAC, and general infrastructure issues across multiple locations. As a mobile resource, the technician acts as a centralized facilities expert, supporting each office with preventative maintenance, urgent repairs, and project implementations to uphold high standards for patient and staff facilities.
Duties & Responsibilities

• Travel to and service ProSmile dental offices throughout PA, NJ, MD, and VA, following a rotating schedule or as requested.
• Conduct regular preventive maintenance checks on HVAC, plumbing, electrical, lighting, doors, and building systems.
• Troubleshoot and repair mechanical, electrical, plumbing, HVAC, and structural issues as needed.
• Install, maintain, and repair facility equipment, fixtures, and appliances (e.g. sterilization systems, compressed air systems, suction units).
• Partner with the Compliance Specialist to ensure all maintenance work meets regulatory, safety, and building code requirements.
• Document and track maintenance requests, work performed, parts used, and timelines using internal systems.
• Prioritize urgent and scheduled maintenance work to minimize downtime and maintain continuity of operations.
• Assist in planning and executing small capital projects or facility upgrades.
• Liaise with vendors, contractors, and third-party service providers when specialty repairs or services are required.
• Participate in inspections and audits, ensuring facilities remain compliant and meet quality standards.
• Communicate clearly with on-site office teams, leadership, and providers regarding facility issues, schedules, and expected outcomes.
• Performs miscellaneous job-related duties as assigned

Qualifications & Other Requirements

• 3+ years of experience in maintenance, facilities, or technical repair roles, preferably in multi-site or mobile environments
• Strong technical aptitude: mechanical, electrical, plumbing, HVAC systems
• Ability to travel frequently (100%), including overnight stays
• Valid driver’s license with clean driving record
• Solid troubleshooting and diagnostic skills
• Self-motivated, highly organized, and able to manage multiple locations and priorities
• Ability to work independently and make judgment calls in the field
• Comfortable with documentation and reporting (digital or paper-based)
• Good communication skills and ability to interact professionally with staff and stakeholders
• Vocational or technical certification in HVAC, electrical, plumbing, or similar trade
• Experience in healthcare, dental, or clinical facility environments
• Experience coordinating with compliance or regulatory standards
• Knowledge of safety protocols, building codes, and OSHA guidelines
• High School diploma or GED

Benefits Summary

At ProSmile, we are committed to supporting the health and well-being of our employees and their families. We offer the following benefits for Full Time Benefits Eligible Positions (35+ hours per week) and Part Time Benefits Eligible Positions (30-35 hours per week):

• Medical Insurance : Choice of five comprehensive Aetna medical plans, including options with low copays, deductible-sharing, and national provider networks.
• Dental Insurance: MetLife plans offering preventative, basic, major, and orthodontic coverage options.
• Vision Insurance : Davis and UHC vision plans with annual exams, eyewear allowances, and contact lens benefits.
• Flexible Spending & Health Savings Accounts : Pre-tax savings accounts for medical, dependent care, and healthcare expenses.
• Life & Disability Insurance: Employer-paid basic life and AD&D insurance, with voluntary life, short-term, and long-term disability plans.
• Additional Perks:
  • Employee Assistance Program (EAP)
  • Identity Theft & Fraud Protection
  • Legal Support Services
  • Discount Programs (including pet insurance, travel, theme parks, electronics, etc.)
  • Wellness Programs
  • Financial Wellness and Planning Tools

Physical/Mental Demands and Work Environment
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk and use hands and arms to operate general office equipment (PC, telephone, file cabinets, copier, fax machine and printer). The employee may occasionally lift and/or move between 10 and 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. The employee may need to travel to healthcare practices.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate.

The Company reserves the right to modify the job description based upon its needs and may require the employee to perform functions beyond those mentioned above. Neither this job description nor any other communication creates an employment contract between the Company and the employee.

Equal Employment
Our culture encourages individual development, embraces an inclusive environment, rewards innovative excellence, and leads in provider and patient satisfaction. Prosmile values diversity, inclusion, and equity as matters of fairness and effectiveness. We are committed to hiring and retaining a staff that reflects the diversity of the communities we serve, fostering an inclusive working environment where staff of all backgrounds feel welcomed and engaged.
ProSmile is an Equal Opportunity Employer and encourages applications from individuals underrepresented in the medical sector, including people of color, and persons with non-traditional work and educational experience. All who believe they meet the stated qualifications are invited to apply.

Company Safety
We believe that the best care for our patients starts with the best care for our employees. ProSmile is committed to proactively creating and maintaining an environment that is safe for our team and patients. Employees are required to wear Personal Protective Equipment (PPE) including face masks, gloves, gowns, and more as needed and in accordance with CDC standards.