Customer Service Representative
Job Description
Job Description
We are looking for a dedicated Customer Service Representative to join our team in Fairfield, New Jersey. In this long-term contract position, you will play a vital role in ensuring customer satisfaction by handling inquiries, verifying product details, and maintaining accurate records. If you thrive in a fast-paced environment and enjoy providing exceptional service, we encourage you to apply.
Responsibilities:
• Review service tickets to confirm warranty coverage, parts details, and unit pricing.
• Process and monitor customer requests while maintaining precise records.
• Coordinate product returns for quality control evaluations and oversee product status updates.
• Communicate effectively with technicians, managers, distributors, and contractors to provide timely updates and support.
• Handle high volumes of inbound and outbound calls, addressing customer needs and resolving issues.
• Verify product availability and pricing to ensure accurate information is provided.
• Utilize computer systems efficiently to input and manage service tickets.
• Participate in training sessions and shadow senior team members to gain product knowledge and improve customer interaction skills.
• Adapt to hybrid work arrangements after completing initial in-office training.
• Proven experience in customer service, preferably within a call center environment.• Strong ability to manage high volumes of inbound and outbound calls.
• Proficiency in order entry and maintaining accurate records.
• Exceptional communication skills for engaging with customers and team members.
• Competence in using computer systems and software for ticket management.
• Familiarity with verifying warranty details, product availability, and pricing.
• Ability to multitask and prioritize effectively in a fast-paced setting.
• Willingness to undergo thorough training and development to enhance product knowledge.
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