Assistant Directors of Member Engagement

Come join The Gateway Family YMCA at either our Five Points or Wellness Center Branches, both located in Union, NJ!

Job Description

The Gateway Family YMCA Wellness Center Branch, which opened in 2011, specializes in health and well-being programs and services for those who struggle to live a healthy lifestyle. The Gateway Family YMCA – Five Points Branch specializes in Child Development, aquatics, youth and teen, and senior programming. Both branches are located in Union, NJ.

The Assistant Directors of Member Engagement assist the Director of Sales and Member Engagement in all aspects of membership for each of these branches including recruitment of new members, retention of existing members, customer service and member experience, supervision of Welcome Center staff team and fiscal responsibility for a budget including $1.1 million membership income. These positions support the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility.

Benefits offered to fulltime staff members of The Gateway Family YMCA include the option to open a 403-b Savings Plan, enrollment in the 401(a) retirement plan once qualifications set by the YMCA Retirement Fund are met, health benefits, life insurance, long-term disability, complementary family membership to our YMCA, and more.

Qualifications

• Bachelor’s Degree or equivalent experience in communication, marketing, customer service or related field.
• Experience in a customer service setting, preferably a YMCA.
• Excellent oral and written communication skills consistent with Y branding.
• Creativity and strong commitment to a member engagement and socialization
• Excellent administrative and organizational skills. Must be detail oriented.
• Genuine display of strong Listen First skills and outstanding leadership in relationship building, team work, and community relations.
• Proficiency in Microsoft Word, Publisher and Excel.
• Prior experience with CCC, Daxko or membership CRM preferred.
• Bi-lingual in English and Spanish is a plus.

Essential Functions

• Supervises Membership Staff team includes staff scheduling, operational management, and training of staff team.
• Marketing of branch level programming and events includes composing brand compliant flyers and social media posts.
• Supports membership strategies implemented by Director that support recruitment of new members and retention of existing members. Fosters a member-focused culture and models relationship-building skills in all interactions.
• Recruits, hires, trains, schedules and directs Welcome Center staff team and volunteers as needed.
• Promotes membership and program enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone inquiries, walk-in and web registrations.
• Participates in the planning of the annual budget; assists in managing and implementing the approved budget for membership.
• Implements Welcome Center procedures. Assists in reviews and updating procedures and communicates changes to staff. Coordinates with the Director regarding financial transactions including daily cash reporting, bank draft and insufficient funds.
• Assists with membership events at the YMCA and representing the YMCA at community events to promote the YMCA.
• Assists with Annual Support Campaign fundraising
• Weekend and evening hours are required. Schedule may vary and requires flexibility.

Cause-Driven Leadership Competencies

Mission Advancement : Accept and demonstrate the Ys values. Demonstrate a desire to serve others and fulfill community needs. Recruit and build effective, supportive relationships with volunteers. Support fundraising.

Collaboration : Work effectively with people of different backgrounds, abilities, opinions and perceptions. Build rapport with staff, members and community partners to advance the mission of the YMCA. Use Listen First skills to seek understanding and meaning through in person and written communication methods. Take initiative to assist in the development of others.

Operational Effectiveness : Make sound judgments, and transfer learning from one situation to another. Embrace new approaches and discover ideas to improve member experience. Establish goals, clarify tasks, plan work and actively participate in meetings. Strive to meet or exceed goals and deliver a high-value experience for members.

Personal Growth : Pursue self-development that enhances job performance. Demonstrate an openness to change and seek opportunities within that change process. Accurately assess personal feelings, strengths and limitations and how they impact relationships. Have the functional and technical knowledge and skills required to perform well. Use best practices and demonstrate up-to-date knowledge and skills.