Front Desk

Job Description

Job Description

Description:

The Front Desk Receptionist is responsible for greeting patients upon arrival, relaying incoming telephone calls to the appropriate person, and performing assigned administrative responsibilities. Handle medical and insurance records, as well as billing and other related duties as assigned. Manage patient communications and staff calendars. Convey a positive and professional image of the Care Center to the public.

Advocare is a partnership of the top doctors in New Jersey, Pennsylvania and Delaware, including pediatricians, family practice doctors and multiple types of specialists, each of whom has strong bonds to the families, adults, children, and communities they serve. As part of the team, you’ll work side-by-side with forward-thinking professionals who strive to provide the highest quality medical care by meeting and exceeding standards for clinical outcomes while delivering exceptional patient service in an evolving healthcare environment.

Essential Functions:

• Answers incoming telephone calls on a multi-line telephone system in a professional manner.
• Schedule patient appointments.
• Transfers calls to the appropriate person and writes messages in accordance with approved telephone procedures.
• Greet patients and visitors as they enter the office and notify the appropriate person of the patient’s arrival.
• Collect and post co-pays and remind patients of past due balances on the day of office visit.
• Ensure patients check out as they leave the office and follow check-out procedures.
• Confirm patient appointments.
• Document and notify Doctor when a patient cancels an appointment.
• Type correspondence and office memos as directed.
• Transcribe information regarding patient visits for medical reports.
• Prepare and provide the Doctor’s patient files by pulling charts, gathering paperwork, and printing daily appointment schedules.

Required Skills/Abilities:

• Excellent customer service skills.
• Effective verbal and written communication skills.
• Demonstrate professionalism, confidentiality, and diplomacy and can serve a wide range of employees and patients.
• Ability to establish and maintain effective working relationships with a diverse group of people at all levels of the organization.
• Commitment to excellence and high standards
• Detail oriented with strong follow-up initiative
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

Schedule

• Monday - Wednesday 7:45am to 7:00pm
• Thursday and Friday 7:45am to 5:00pm

Benefits Available:

• Multiple medical and prescription coverage options
• Dental and vision care plans
• Health Savings Accounts (HSAs), where applicable
• Flexible Spending Accounts (FSAs)
• Voluntary critical illness, cancer, and accident insurance
• Voluntary hospital indemnity coverage
• Voluntary short-term and long-term disability insurance
• Voluntary term life insurance and AD&D (Accidental Death & Dismemberment)
• 401(k) retirement savings plan
• Paid time off (PTO)
• Group auto and homeowners insurance

Education and Experience:

• High School Diploma or Equivalent
• Experience with Microsoft Office (Word, Excel, Outlook and PowerPoint).
• One year of prior experience in a medical setting preferred