General Manager

General Manager

Basking Ridge Country Club | Basking Ridge, NJ

Basking Ridge Country Club is a premier golf and hospitality destination located in Somerset County, New Jersey. Situated on more than 250 scenic acres, the club offers an exceptional golf experience, active social programming, member dining, swim amenities, weddings, corporate events, golf outings, and private celebrations. As part of Heritage Golf Group, Basking Ridge combines a welcoming club atmosphere with a commitment to outstanding service, hospitality, and operational excellence.

Make sure to apply with all the requested information, as laid out in the job overview below.

Basking Ridge Country Club is seeking an experienced, highly visible, and service-driven General Manager to lead all aspects of club and hospitality operations. The General Manager is responsible for delivering an exceptional experience for members, guests, event clients, and employees while driving financial performance, operational excellence, and team engagement.

This role oversees all club operations including golf, food and beverage, membership, golf course maintenance, events, catering, and administrative functions. The ideal candidate is equally comfortable leading private club operations, growing event and banquet business, and fostering a culture centered on hospitality, accountability, and member satisfaction.

Essential Responsibilities

• Provide overall leadership and direction for all club operations, including golf, food and beverage, membership, golf course maintenance, events, catering, and administrative functions.
• Foster a culture of exceptional hospitality and service excellence for members, guests, event clients, and employees.
• Serve as the primary liaison between members, department leaders, Heritage Golf Group leadership, and club committees as applicable.
• Lead, mentor, and develop department managers and team members while promoting a positive, engaged, and high-performing culture.
• Ensure all departments operate efficiently and deliver a consistently exceptional experience.
• Develop and execute strategic initiatives that enhance member satisfaction, increase engagement, and support overall club growth.
• Oversee the club's wedding, banquet, golf outing, and corporate event operations to ensure exceptional execution and guest satisfaction.
• Partner with the events and catering team to maximize event revenue and identify opportunities for business growth.
• Balance the needs of club members with public event operations while maintaining high service standards for both.
• Monitor financial performance, budgets, forecasts, and operating results to ensure achievement of revenue, profitability, and operational goals.
• Identify opportunities to increase revenue, improve efficiencies, control expenses, and enhance the overall club experience.
• Collaborate with the membership team to support membership retention, acquisition, and engagement initiatives.
• Maintain a visible presence throughout the club and actively engage with members, guests, and staff.
• Build relationships within the local community to increase awareness of the club and support business development efforts.
• Ensure compliance with all company policies, safety standards, employment regulations, and operational procedures.
• Partner with Heritage Golf Group leadership to implement company initiatives, best practices, and strategic objectives.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, Club Management, or a related field preferred.
• Minimum of 5 years of senior leadership experience in private clubs, golf clubs, hospitality, resorts, hotels, event venues, or similar service-focused environments.
• Demonstrated success managing multi-department operations and financial performance.
• Experience overseeing food and beverage, events, banquets, and hospitality operations.
• Strong leadership, team-building, and employee development skills.
• Proven ability to build relationships with members, guests, employees, and community stakeholders.
• Excellent communication, organizational, and problem-solving abilities.
• Experience developing budgets, analyzing financial reports, and driving operational results. xrczosw
• Knowledge of private club operations and membership models preferred.
• CMAA, PGA, or other industry certifications are a plus