Family Specialist

Job Title: Family Specialist

Location: NEW POINT CAMPUS

Department Name: Child Day Treatment

Req #: 0000248201

Status: Hourly

Shift: Day

Pay Range: $21.96 - $27.28 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview
The Access Specialist serves as the vital first point of contact for all internal and external referrals to the Child Partial Hospitalization Program. This role balances efficiency in meeting critical referral volume targets with a compassionate, patient-centered approach to care. The Access Specialist is responsible for conducting initial screenings, gathering accurate demographic and clinical data, and scheduling intakes within required timeframes while prioritizing urgent patient needs.

Qualifications

Required:

• High School Graduate or equivalent educational credential.
• Fully bilingual fluency in both English and Spanish languages.
• Exceptional telephone, customer service, and interpersonal communication skills.
• Proven ability to effectively organize tasks, multitask, and meet time-sensitive deadlines independently.

Preferred:

• Bachelor's degree in a human services, healthcare, or related field.
• Prior experience in healthcare intake coordination, patient registration, or behavioral health scheduling.
• Familiarity with managed care insurance verification, benefits coordination, and pre-authorization processes.

Scheduling Requirements

• Full-Time (FT)
• Day

Essential Functions

• Receives all internal and external program referrals, completing thorough phone and walk-in patient screenings.
• Coordinates and schedules all clinical intake appointments in compliance with departmental scheduling targets.
• Manages detailed, compliant statistical tracking sheets and spreadsheets of all appointment slots offered and scheduled.
• Initiates professional follow-up correspondence for missed intake appointments and handles immediate patient rescheduling.
• Coordinates the comprehensive registration process, ensuring all active medical consents and authorizations are fully executed prior to treatment.
• Executes managed care insurance verifications, secures authorizations, and resolves billing or coverage issues directly with providers.
• Acts as a key liaison to external community agencies, including local schools, pediatricians, and social service networks.
• Provides collaborative telephone coverage for adjacent clerical areas and manages front reception desk workflows as assigned.

Benefits and Perks
At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees’ physical, emotional, financial, personal, career, and community wellbeing. These benefits and resources include, but are not limited to:

• Paid Time Off including Vacation, Holidays, and Sick Time
• Retirement Plans
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Disability and Life Insurance
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Community and Volunteer Opportunities
• Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon
• ….and more!

Choosing RWJBarnabas Health!
RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

RWJBarnabas Health is an Equal Opportunity Employer