Customer Service Specialist

Customer Service Specialist

Location: Bridgeport, NJ

Schedule: Monday–Friday, 7:00 AM – 4:00 PM

Environment: Laid‑back, business casual

About the Role

We are seeking a Customer Service Specialist to support customers, potential customers, and internal teams by providing technical guidance, sales assistance, and exceptional service. This position plays a key role in maintaining strong customer relationships and supporting new and repeat sales efforts within company guidelines.

Key Responsibilities

• Process new orders, reorders, and customer issues (primarily via email).
• Provide updates, answer questions, and follow up with customers regarding open orders.
• Support customers with installation, operation, commissioning, and basic troubleshooting of products over the phone.
• Partner with the Engineering team when technical issues require escalation.
• Coordinate with Production to release orders, expedite items, monitor parts availability, and ensure timely arrival of purchased components.
• Collaborate with Inventory and Purchasing to ensure proper allocation and procurement of parts.
• Review and edit orders accurately for SAP entry; complete all required documentation.

Qualifications

Required:

• Customer service and/or sales support experience
• Strong communication and interpersonal skills
• Attention to detail
• Proficiency with Microsoft Office
• Ability to understand basic technical concepts

Preferred (but not required):

• Data entry or order‑processing experience
• ERP experience (SAP or similar)

Work Environment

You’ll report to the Customer Service Manager and be paired with a dedicated Training Mentor.

The department includes:

• ~15 call center technicians
• 2 mentors
• 1 customer service supervisor

The team culture is supportive, collaborative, and relaxed, with a business‑casual dress code.

This is a Contract to Hire position based out of BRIDGEPORT, NJ.

The pay range for this position is $22.50 - $22.50/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in BRIDGEPORT,NJ.

This position is anticipated to close on Apr 22, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.