Payment Operations Analyst

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Payment Operations Analyst

What does a successful Payment Operations Analyst do?

A successful Payment Operations Analyst at Fiserv is responsible for maintaining the Remittance Processing Pipeline to optimize bill pay payments delivery. This role involves performing critical tasks that support the accurate and efficient processing of payments for thousands of customers. The Analyst will be an expert in Fiserv's bill payment processing, solving complex problems, and providing remittance expertise to both internal and external business partners. This role requires a proactive, analytical problem solver with strong written and verbal communication skills who thrives in a fast-paced environment.

What you will do:

• Maintain and optimize the Remittance Processing Pipeline for bill pay payments.
• Implement new billers for electronic payments.
• Participate in and occasionally lead meetings with billers, clients, and internal business partners to support remittance implementations and projects.
• Update existing payment direction rules based on biller needs.
• Utilize SQL queries to search databases and conduct research.
• Research and analyze existing payment direction rules and consumer payment behavior to ensure optimal setup for electronic remittance and payment accuracy.
• Analyze payment delivery methods and existing rules to drive higher electronic rates.
• Respond to biller and internal partner inquiries related to payment remittance.

What you will need to have:

• 1+ years of experience in customer or client service.
• 1+ years of experience in managing and completing various work assignments in support of billers and payment processing.
• Strong understanding of Microsoft Office Suite, including Excel.
• Proficiency in SQL for database queries and research.
• High school diploma or equivalent and/or military experience.

What would be great to have:

• 1+ years of experience in banking or bill payment.
• Knowledge of SQL, SSRS, SSAS, ODS, EDW, or other data collection and presentation applications.
• Advanced knowledge of Excel.
• Four-year college degree or equivalent experience; business, mathematics, or statistics degree a plus.

Perks at Work:

• We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge & Refuel for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship, now or in the future.

Salary Range

$62,500.00 - $102,000.00

These pay ranges apply to employees in New Jersey, New York and California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

This position is not eligible for an annual incentive opportunity and is also not eligible to earn commissions.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected] . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.