Operations Dispatcher
- Handle incoming customer calls concerning
- Routing Specials on Demand
- Service Request
- No pick-ups
- Resolve customer issues.
- Generate ETA to Ops Report
- Communication with all routes
- Logging hourly calls into report log system including over the payment liability route problems/concerns Suspicious activity.
- Create Holiday Routes and Maintain Request from Customers and National Accounts.
- Send out safety/ security messages.
- Coordinate any special services to routes and make supervisors aware.
- Coordinate variable account pick-ups and delivers.
- Maintain Daily ATM Combos list Assist Messengers with force balances on ATM's and any related ATM Issues.
- Perform any other duties or special projects as deemed necessary by Management Staff.
- Ability to work well individually as well as being a team player with a positive
- Ability to identify and maintain confidential matters in all aspects of the business Courteous and professional communications skills, demonstrate good work ethics in a professional manner to fellow employees and customers.
- Follow verbal and written instructions.
- Computer experience, proficient use of MS Office to include Excel, ability to use office equipment not limited to computer, fax and copy machine.
- Data entry skills Unrestricted wrist, hand, and finger dexterity.
- Unrestricted ability to bend, squat, stoop, stand, walk, lift (up to 50 lbs.), sit, push, and pull.
- Accuracy and speed sufficient to meet the company policy for debriefing.
- High school graduate or equivalent
- Vacation and Sick Time (PTO) as well as Paid Holidays
- Health & Dental Insurance
- Vision Insurance
- 401(k) Plan
- Basic Life Insurance Plan
- Voluntary Life Insurance Plan
- Flexible Spending and Health Savings Account
- Dependent Care Account
- Industry leading Training and Development
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