National Director, Product Optimization and Innovation - Environmental Services (Remote)

Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its over 1300 healthcare service teams in 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania since 2013 and Becker's Top 150 Places to Work since 2016. A division of Compass Group USA, we have more than 26,000 team members. Our core services include: Environmental Services, Healthcare Technology Solutions, Patient Transportation, Laundry & Linen, Facilities Management, and Ambulatory EVS. Learn more at .

​Salary: $150000 - $165000 / year

Other Forms of Compensation: Eligible for annual bonus 

Location: Remote, 50% Travel

Job Summary

The National Director of Product Optimization & Innovation supports the VP of Operational Strategy in evaluating, optimizing, and implementing innovative solutions, products, and technologies across Crothall Healthcare. This role will lead the national Environmental Services (EVS) Products & Innovation Advisory Board, champion cleaning and disinfection excellence, validate product efficacy through real-world data, and ensure Crothall remains a recognized leader in hospital environmental hygiene through alignment with industry experts and evidence-based practices. The National Director will also play a critical role in mitigating operational and compliance risk by ensuring all solutions are thoroughly vetted prior to national deployment.

Key Responsibilities:

• Lead the EVS Products & Innovation Advisory Board Meetings, ensuring strategic vetting and cross-functional review of all products and innovations.
• Continuously evaluate the cleaning and disinfection industry landscape, identifying leading-edge technologies, equipment, formulations, and delivery systems that improve clinical outcomes and operational performance.
• Serve as Crothall’s subject matter expert in environmental hygiene innovation, engaging with national forums, academic researchers, vendors, and Crothall/Foodbuy-approved partners.
• Mitigate organizational risk by ensuring all solutions undergo rigorous product trials, third-party validation, and operational readiness assessments prior to broad implementation.
• Develop and publish internal and external case studies, white papers, and conference content that demonstrate Crothall’s value, innovation, and impact.
• Collaborate with client-facing teams to present findings to stakeholders, supporting the business development process with clinical evidence and outcomes.
• Build and maintain dashboards and reporting tools that measure product performance, safety, compliance, and ROI across healthcare facilities.
• Track adoption metrics and ensure proper training and communication plans accompany all national product deployments.
• Serve as a key liaison between Crothall and vendor partners to coordinate pilot programs, training, and research partnerships.
• Align closely with the VP of Operational Strategy and National Director of Compliance & Standards to ensure all innovations meet regulatory, accreditation, and SOP alignment before deployment.
• Participate in sales presentations, client site visits, and RFP processes as needed to articulate the value of our national product and innovation strategy.
• Provide supporting data, case studies, and outcome metrics to enhance QBRs, executive summaries, and client renewal discussions.

Requirements:

• Bachelor’s degree required.
• Minimum of 7-10 years’ experience in healthcare, with a strong background in Environmental Services, project management, or technology evaluation.
• Demonstrated expertise in cleaning and disinfection technologies, infection prevention products, and healthcare environmental services.
• Proven experience leading cross-functional committees or product councils.
• Strong data analytics skills with the ability to interpret clinical and operational data to drive product adoption and improvement strategies.
• Knowledge of industry regulations and standards related to healthcare environmental services.
• Experience developing and or participating case studies, efficacy validation, or outcome reporting.
• Comfortable collaborating with sales teams and participating in client presentations or business development efforts.
• Must be willing and able to travel up to 50% of the time.

Apply to Crothall today!

Crothall is a member of Compass Group USA

Associates at Crothall are offered many fantastic benefits. 

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Applications are accepted on an ongoing basis.

Crothall maintains a drug-free workplace.

Req ID: 1448174

Crothall Healthcare

TANEISHA JANEA HAMILTON

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