Online Chat Representative
Job Description:
The Online Chat Representative at QP Group will be responsible for providing exceptional customer service and support through online chat platforms. They will engage with customers to address queries, provide product information, resolve issues, and ensure customer satisfaction.
Job Responsibilities:
- Engage with customers via online chat platforms to provide information and assistance
- Address customer inquiries, troubleshoot problems, and provide solutions
- Ensure high levels of customer satisfaction through excellent communication and follow-up
- Collaborate with internal teams to escalate and resolve customer issues as needed
- Maintain accurate records of customer interactions and transactions
- Meet performance goals for efficiency, quality, and customer satisfaction
- Stay up to date on product knowledge and company policies to provide accurate information to customers
Essential Qualifications:
- Excellent written communication skills
- Strong problem-solving abilities
- Customer-oriented and empathetic approach
- Ability to multitask and prioritize tasks effectively
- Proficiency in using online chat platforms and customer service tools
Desired Experience:
- 3-7 years of experience in customer service or online chat support roles
- Demonstrated track record of meeting or exceeding performance goals
Salary & Benefits:
- Minimum Salary: $21.21 per hour
- Maximum Salary: $25.5 per hour
- Currency: USD
- Additional benefits package as per company policy
Recommended Jobs
Fitness Manager (WA)
Fitness Manager (WA) at The Edge Fitness Clubs summary: CVWalletExtranet.Domain.Entities.JobShortDescription Who We ARE: When you work at the Best. Gym. Ever, you join the Best. Team. Ever. Yo…
Process Execution Specialist
Location: New Brunswick, NJ / Central New Jersey (Hybrid Daily Local Travel Required) Employment Type: Contract Role (1099) About Us Were a fast-growing startup in specialized alternative mark…
Urgently Hiring!!! Survey Crew Chief
Job Details: Urgently Hiring!!! Survey Crew Chief Explore your potential with a leading civil engineering firm that values your growth and contribution. Our dedicated team is at the forefront o…
Teacher of the Handicapped/Teacher of Students with Disabilities
Catholic Charities of the Archdiocese of Newark ("CCAN") is a non-profit corporation affiliated with Mount Carmel Guild Schools Corporation ("MCGS"). MCGS operates Mount Carmel Guild Academy , a pr…
Registered Nurse (RN) Behavioral Health Float Pool FT Nights
Job Title: RN Location: Clara Maass Medical Center Department Name: Psychiatric Float Pool Req #: 0000232050 Status: Hourly Shift: Night Pay Range: $46.48 - $62.09 per hour Pay Tr…
You Can Work AND Have Time for Family!
Basking Ridge, NJ -- CHHA Building the family environment is incredibly important - its about love and support and sharing and also about being valued and valuing others. It's exactly what we hope f…
Nursing Supervisor - Part-time - Evenings
Job Title: Nursing Supervisor Location: RWJUH Somerset Department Name: Nursing Supervisors Req #: 0000222032 Status: Salaried Shift: Evening Pay Range: $50,481.00 - $64,642.00 per y…
Travel Registered Nurse OR Job
Job Overview TLC Nursing Associates, Inc. is seeking an experienced RN – Operating Room (OR) for travel assignments . This role involves assisting in surgical procedures, ensuring patient saf…
SAP SD ANALYST
~Ability to understand the customer business processes linked to SAP SDand the IT landscape rapidly and able to foresee the likely challenges. ~Design, coordinate development, test and implement SD-…