Customer Service Desk Associate

Essential Functions: A custome service desk associate is responsible for providing excellent customer service and resolving customer issues or concerns:

Their primary duties include.

• Greeting customers and assisting them with their inquiries or requests.
• Handling customer complaints, returns, exchanges, and refunds in a professional and timely manner.
• Answering phone calls and responding to customer emails or messages
• Providing product information, recommendations, and assistane with locating items in the store.
• Collaborating with other store departments to address customer needs and resolve issues.
• Upselling and promoting store products or services to enhance customer experience and increase sales.
• Demonstrates ability to monitor and identify customers who need assistance at multiple self-checkout registers simultaneously
• Approaches and interacts with customers to proactively recommend products and services appropriately
• Proactively greets, assists, and engages with multiple customers on multiple registers at the same time
• Moves throughout the checkout area standing, walking, reaching, bending, lifting, and moving product to ensure accurate completion of transactions
• Thanks, the customer for their business and invites them back to shop at Lowe's

Customer Service

• Actively seeks out and greets customers to identify and understand their needs at check out
• Sincerely thanks every customer for their business and invites them back to Lowe's
• Builds and maintains knowledge of the company's products and services
• Proactively recommends appropriate products, credit programs, and protection plans related to Lowe's products during check out
• Uses a cash register, assisted self-checkout registers, or mobile checkout unit to process sales transactions, returns, and refunds according to company guidelines
• Removes security tags, verifies product information, and bags merchandise for customers
• Responds to EAS alerts
• Answers incoming phone calls and directs calls or takes messages as needed
• Calls for assistance to open additional registers to accommodate high customer volume

In-stock

• Ensures merchandise is accurately scanned
• Prepares register area throughout the day; by confirming functionality of registers and scanners and stocking register supplies
• Fills and faces coolers, shelves, and merchandising areas around the front end
• Inspects returned merchandise for damages and place returned merchandise in the appropriate areas
• Assists with Pick Up In Store customer experience by picking and staging merchandise
• Enters and submits customer orders accurately, prints order tickets, verifies receipts, places online orders, and signs off on loading tickets

Clean and Safe Stores

• Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
• Complies with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
• Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
• Adheres to all safety requirements relevant to one's regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
• Operates store equipment as needed depending on one's specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compactor baler)

General

• Associates supporting the Administrative office create, manage, and update reports (Examples: Accounts Receivable Payment Detail Retrieval, Expense Payables Invoice Advisory, Outstanding Return Checks, and Temporary Accounts)
• Associates may process customer credit card payments and applications, mail invoices, and investigate and resolve credit disputes with customers
• Associates may work in different checkout areas of the store, to include: Assisted Self-Checkout, Lumber, Mainline, Outside Lawn & Garden, or Returns
• In addition to the above responsibilities, this individual is held accountable for other duties as assigned

Minimum Requirements:

• Less than 1 year of experience using a computer, including inputting, accessing, modifying, or outputting information.
• Less than 1 year of experience standing and navigating throughout the checkout areas for extended periods of time in a retail store environment
• Less than 1 year of experience actively moving throughout a fast-paced self-checkout area, monitoring customer scanning of product, walking, reaching, bending, lifting, and moving product to ensure accurate completion of transactions

Preferences:

• High school diploma or equivalent.
• Less than 1 year of experience actively moving throughout a fast-paced self-checkout area, monitoring customer scanning of product, walking, reaching, bending, lifting, and moving product to ensure accurate completion of transactions.

Pay Range for CA, CO, HI, NJ, NY, WA: $15.13 - $17 per hour

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Job Type: Full-time

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Night shift

Ability to Relocate:

• Flanders, NJ 07836: Relocate before starting work (Required)

Work Location: In person