Patient Liaison
- Serve as a liaison between specialty pharmacies, prescribers, and insurance providers to ensure seamless access to prescribed medications and clarify any prescription-related needs.
- Monitor market trends and competitor activity to adjust strategies, identify potential growth areas, and implement best practices for marketing and patient access.
- Focus on sales/marketing efforts to promote the pharmacy’s services and secure referrals from providers, contributing to growth in patient enrollment and medication access.
- Utilize sales strategies to target and expand market presence, identify new opportunities, and increase awareness of the pharmacy’s offerings among key stakeholders in the healthcare ecosystem.
- Provide exceptional customer service, ensuring that both internal and external customers (patients, providers, pharmacy staff) receive timely and accurate support.
- Maintain frequent communication with patients, providers, and pharmacies, clarifying prescription orders and resolving any issues.
- Coordinate efforts with providers and specialty pharmacies to improve patient turnaround times and ensure optimal medication access.
- Manage and prioritize multiple initiatives, resolving complex cases independently and efficiently, while maintaining a focus on customer satisfaction and outcomes.
- Leverage marketing tactics, including digital communication, educational resources, and outreach, to effectively promote the pharmacy’s services and increase patient engagement.
- Preferred experience in a health care setting, preferably within a specialty pharmacy environment.
- Strong understanding of medication administration processes and patient care standards.
- Familiarity with medical terminology related to pharmacy practices, medications and prior authorization process.
- Previous experience as a pharmacy technician is highly desirable.
- Excellent communication skills with the ability to build rapport with healthcare professionals and patients alike.
- Ability to work independently and as part of a collaborative team focused on enhancing patient service.
- Commitment to ongoing professional development in the field of specialty pharmacy.
- High School Diploma or GED required
- Associate or bachelor’s degree preferred
- 1+ years of pharmacy/medical work experience or related field
- Strong customer service, communication, and sales skills
- Proven ability to manage multiple accounts and projects independently
- Understanding of product and payer reimbursement landscapes
- Ability to work collaboratively with a variety of stakeholders, including medical offices, pharmacies, and insurance companies
- Valid driver’s license required
- Must be willing and able to drive from office to office within the assigned area (TBD)
- Previous experience in sales, marketing, or customer relationship management within the healthcare industry
- Familiarity with women’s health and diabetes management is a plus
- Full Time
- On-site
- Monday to Friday
- 40 Hours weekly
- Bi-weekly
- $22-30 hourly (based on experience)
- Paid time Off
- Medical Insurance
- 401k (Matching)
- Travel Stipend
- Bonus based on Performance
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