Summer Intern - IT Support Engineer

At Insmed, every moment and every patient counts - and so does every person who joins in. As a global biopharmaceutical company dedicated to transforming the lives of patients with serious and rare diseases, you'll be part of a community that prioritizes the human experience, celebrates curiosity, and values every person's contributions to meaningful progress. That commitment has earned us recognition as Science magazine's No. 1 Top Employer for five consecutive years, certification as a Great Place to Work® in the U.S., and a place on The Sunday Times Best Places to Work list in the UK.

For patients, for each other, and for the future of science, we're in. Are you?

About the Role:
We're looking for a Summer Intern - IT Support Engineer on the Information Technology Team to help us expand what's possible for patients with serious diseases. In this role, you'll be reporting to the Associate Director, IT Support Services.

The Insmed Summer Internship Program is designed to give you more than just a glimpse into the pharmaceutical industry-it's a chance to make a real impact. Over the course of the summer, you'll gain hands-on experience, contribute to meaningful team projects, and learn directly from skilled professionals who are invested in your growth.

The Insmed Summer Internship Program gives students an opportunity to gain hands-on experience in a corporate environment in the pharmaceutical industry, receive mentoring from highly skilled professionals, and work on dynamic team projects. Our 2026 Summer Intern program is a full-time (40 hours per week), paid internship. The internship may present opportunities for rotational assignments within the function, and the intern will be assigned goals and objectives that will support the strategic business plan of the company.

What You'll Do:

In this role, you'll have the opportunity to play a vital role in assisting the IT department with day-to-day technical operations and project-based initiatives. This internship provides hands-on experience with enterprise IT support, including troubleshooting, user assistance, asset management, and participation in active IT projects. The intern will develop practical knowledge, gain direct mentoring from IT professionals, and contribute to both routine tasks and strategic improvements in IT services.

You'll also:

• Manage and resolve IT support tickets via ServiceNow, ensuring prompt and clear documentation of issues and solutions.
• Image, configure, and deploy Windows and Mac (JAMF) devices for users and new hires.
• Provide first-level troubleshooting for hardware, software, and network issues, escalating to senior staff as needed.
• Support Active Directory management, including user account creation, password resets, and access group changes.
• Participate in current IT projects, such as new system deployments, upgrades, or process improvement initiatives.
• Help maintain IT security by following established protocols and reporting any issues to senior staff.

Who You Are:

You are a current student working on a Bachelor's or Master's degree in Information Technology, Computer Science, or a related field.

You are or you have:

• Basic familiarity with common operating systems (Windows, macOS), networking fundamentals, and enterprise software.
• Strong verbal and written communication skills, with the ability to document processes and problem resolutions effectively.
• Highly organized with strong attention to detail, reliability, and time management.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to work independently, as well as collaboratively within a diverse team and in a fast-paced environment.
• Enthusiasm for IT support operations, problem-solving, and continuous learning.
• Previous experience with help desk systems or endpoint management (preferred but not required).

Pay Range:
$20.00-35.00 Hourly

Life at Insmed

At Insmed, you'll find a culture as human as our mission-intentionally designed for the people behind it. Our internship program reflects that commitment by supporting how you learn, grow, and show up each day while contributing to work that matters.

Our internship offerings include:

• Paid company holidays
• Hands-on learning in real-world projects
• Networking opportunities with leaders and social events with your peers
• Mentorship and professional development
• A final presentation to celebrate your contributions
• Access to office amenities for those who are not remote

Current Insmed Employees: Please apply via the Jobs Hub in Workday.

Insmed Incorporated is an Equal Opportunity employer. We do not discriminate in hiring on the basis of physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Unsolicited resumes from agencies should not be forwarded to Insmed. Insmed will not be responsible for any fees arising from the use of resumes through this source. Insmed will only pay a fee to agencies if a formal agreement between Insmed and the agency has been established. The Human Resources department is responsible for all recruitment activities; please contact us directly to be considered for a formal agreement.

Insmed is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Applications are accepted for 5 calendar days from the date posted or until the position is filled.