Retail Team Leader
Job Title: Retail Team Leader
Location: East Rutherford, NJ
Type: Contract
Compensation: $24.00 hourly
Contractor Work Model: Onsite
Hours: Must be flexible during store hours including weekend hours
Duties and Responsibilities:
- Oversee daily store operations, guide retail staff, ensure excellent customer service, and maintain compliance with company standards.
- Supervise and support 6–10 retail staff per shift.
- Oversee customer service, cash handling, and register accuracy.
- Manage opening/closing duties and daily shift reports.
- Ensure staff take and record all required breaks per NJ labor laws.
- Communicate updates with HQ.
- Handle customer issues, returns, and discounts per policy.
- Maintain inventory accuracy and store presentation.
- Coordinate with mall security during peak times or incidents.
- 1-2 years of retail supervisory experience preferred.
- Strong leadership and communication skills.
- Able to stand for long periods and lift up to 25 lbs.
- POS experience preferred.
- Team-oriented and supportive of diverse, multilingual staff.
- Japanese language skills are a plus.
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