Host/Hostess - Kitchen Step Restaurant

Location: Kitchen Step Restaurant - Newark Liberty International Airport

Position Summary:

• To maintain outstanding customer service as per the Brands standards welcome guests and guide them through the restaurant to their table. Works in assigned restaurant location as determined by management.

Responsibilities :

• Ensures that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining company standards, solid product knowledge, and all other aspects of customer service
• Stands at the entrance and welcomes guests
• Knows the menus and floor plans of the restaurant(s)
• Shows guests to their tables and presents menus
• Maintains balance with the workload of each server (seats every server section equally)
• Maintains a clean and orderly host stand
• Cleans menus and replaces damaged copies when needed
• Aids servers when necessary (to help set tables, etc.)
• Always maintains a pleasant and professional manner, including dress, speech, attitude, energy, etc.
• Answers all guest questions or finds appropriate answers for guests
• Communicates customer concerns and complaints to MOD
• Performs duties with a smile and a positive attitude
• Maintains display items in a clean and orderly fashion
• Assists other crewmembers as needed; is aware of and alerts other crewmembers of customers’ needs
• Maintains a spotless working environment, including tabletops, bases, chairs, banquettes, TVs, glass partitions, server stations, beverage stations, table set-ups, glassware, flatware, etc.
• Participates in daily side-work tasks, including but not limited to stocking glasses, linens, flatware, and condiments
• Maintains knowledge of airport, terminal, and restaurants; offers information, recommendations, MCA, Brand history, etc.
• Maintains a clean, neat, well-groomed appearance and adheres to all uniform and appearance guidelines
• Sweeps and mops as needed
• Performs other duties and side-work as assigned

Qualifications

• Demonstrated pleasant attitude and energy to ensure great customer service
• Professional demeanor, appearance, and communication skills in accordance with restaurant guidelines
• Demonstrated ability to learn food and beverage knowledge and participate in training as required
• Ability to work under pressure and multi-task in a fast-paced environment
• Ability to communicate clearly and professionally with customers and crewmembers regarding food and beverage orders and customer questions and concerns
• Ability to create a pleasant dining area for customers
• Ability to remain alert and maintain a positive attitude during slow periods
• Ability to read menu offerings, product labels, register screen, pricing, receipts, safety procedures, and operating directions
• Ability to maintain a safe and clean restaurant for customers
• Ability to walk and stand for long durations
• Ability to do moderate to heavy lifting (25 lbs. or less)
• Knowledge and adherence to MCA policies and procedures

• Knowledge and adherence to all airport rules and regulations
• Commitment to service of customers, staff, co-workers, and management
• High integrity and honesty, Work Ethic, passion, and commitment
• Ability to work scheduled hours, including weekdays, weekends, and holidays
• Follow-through and dependability
• Knowledge and commitment to safety and food sanitation