Client Service Associate

Job Description

Job Description

Client Service Associate / Office Assistant

Location: Short Hills & Bernardsville, New Jersey, United States

Summit Prep is hiring! Join a premier academic tutoring and college consulting company in solving some of the greatest education challenges of our generation.

This is an amazing opportunity to be part of a fast-paced environment and a dedicated, intellectually curious, and supportive team. We strive for excellence. We believe in continual improvement and recognize that the best of us are lifelong learners. We value thoroughness and an investigative nature. We embody the innovative spirit of start-up culture but with all the fine-tunings of an established and well-oiled machine.

We are currently seeking a full-time Office Assistant to handle a wide array of administrative tasks with a key client-facing role. This role is approximately 40 - 45 hours per week and is based in our office in Short Hills, NJ with one or two days in our Bernardsville location.

We are looking for an individual who is comfortable stepping in and supporting their fellow coworkers when they are unavailable or overwhelmed. You should possess the ability to multitask while setting and maintaining complex schedules and providing administrative support. The ideal candidate for this job is client-focused, resourceful, extremely detail-oriented, diligent, and innately organized.

Specific responsibilities may include:

• 80% Client-facing activities; 20% back-end work such as printing, inventory, organizing, document creation, tracking projects on spreadsheets, etc.

• Greeting employees, guests, candidates, vendors, and others with grace and patience, with an understanding of the impact your contribution makes in preserving our amazing culture

• Answering client phone calls and responding to questions from prospective students/families

• Scheduling and maintaining daily sessions for a complex office calendar

• Assisting the Office Manager and/or Director of Business Operations on projects as assigned

• Managing certain vendor relationships, addressing service requests and equipment repairs

• Maintaining office production, assisting with revision of procedures, or devising new forms to improve the efficiency of workflows

• Clerical duties (heavy email communication and tracking, printing out test packets)

• Proctoring weekly practice tests for students

• Conducting callbacks to schedule New Client Calls

• Assisting in the development and implementation of process improvements as our organization scales

REQUIREMENTS

• 2 - 3 professional references required (current or former managers/supervisors, colleagues, or clients)

• Highly professional, minimum 4 years experience as an assistant

• Superb interpersonal, written, and verbal communication skills

• High emotional intelligence (EQ) for white-glove service to our clients

• Strong tact, diplomacy, and cordial conversation skills to interact and work supportively with children, parents, and staff

• Capable of taking direction and implementing instructions accurately and efficiently

• Extremely meticulous and detail-oriented

• Strong tact, diplomacy, and friendly; interact and work supportively with children, parents, and staff

• Demonstrate self-confidence, high level of energy, enthusiasm, and motivation through actions

• Strive to improve self, others, and overall practices and procedures

• Creative problem-solving skills

• You must be able to handle stressful situations with high levels of empathy and understanding for clients and staff

• Willingness to be flexible with tasks and assignments, pitching in as needed to meet the needs of the business

• The schedule is SUNDAY - THURSDAY

  • Sunday: 10:00 AM - 6:00 PM

  • Monday - Thursday: 11:00 PM ET - 7:00 PM ET

  • Friday/Saturday: OFF

  • Must be able to work on select holidays

BENEFITS

• Compensation: $65,000-80,000, dependent upon experience

• Annual performance-based raises

• Benefits: health insurance, vision/dental, paid time off, flex spending account, 401k (with a % match), short-term/long-term disability, life insurance, and AD&D insurance

• Room for growth and promotions

• Floating holidays are available

• 12 days of paid time off

• Professional development opportunities

THIS POSITION MAY NOT BE RIGHT FOR YOU IF:

• You prefer a remote work-from-home position (this position is daily on-site in Short Hills and/or Bernardsville)

• The schedule for this position, detailed above, does not work for you

• You rush through tasks and aren’t in the habit of reviewing your work at least three times before finalizing

• Working under pressure and juggling several tasks are stress triggers for you

To apply: Please submit a resumé via the platform only. A cover letter, including why Summit Prep is the company you feel you’d thrive working for, is strongly encouraged.

**Please be advised that due to the high volume of responses we receive, we will only contact those candidates who most closely match our requirements. No unsolicited emails or calls. We will only accept applications submitted via the job board platform.**