Lead Specialist - IT Application Support

SGS Consulting
New Jersey

Job Responsibilities:

  • Desktop/Laptop Support
  • App installation
  • OS installation / imaging
  • Basic network troubleshooting
  • Strong understanding of TCP/IPv4 network protocols
  • Microsoft/Windows experience
  • Ability to lift and move up to 40 lbs. (Physically able to rack and stack servers and network gear)
  • Help desk or experience using a ticketing system like Service Now
  • Customer service experience (Even working in retail or service industry shows they know how to treat customers/users)
  • Basic printer experience insofar as configuring the IP address and installing the device on PCs
  • Strong communication skills with email, teams, etc...
  • Organization and documentation.

Skills:

  • Desktop and laptop support, Application and OS installation/imaging, Basic network troubleshooting (TCP/IPv4), Firewall ticketing knowledge, Cisco networking, ITIL-certified.

Education/Experience:

  • Aspen IP21 experience
  • RS Linx experience (Def not required but would come in handy)
  • Experience setting up servers
  • SQL DB experience
  • Firewall experience (To the extent of knowing what to put in a ticket, not be a security expert)
  • ITIL License
  • Cisco networking experience
  • Security+, Network+, CSA, etc... Any relevant certs
Posted 2025-11-14

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