Associate User Technician

Job Summary

The Associate User Technician plays a key role in ensuring the iCIMS employees have the tools and technology needed to make an impact on a global scale. In this role, you will be provided with leading tools and technology to help you support our team members. You will have an opportunity to lead multiple technology projects and programs, collaborate with a dynamic international team, and have a path for future growth as you build your technical expertise!

Responsibilities

• Provide high-quality technical support to remote and local employees to resolve all problems and emergencies related to PCs, laptops, and the phone system to ensure continuity of service so that end users can accomplish business tasks.

• Screens, diagnose internal inquiries and work requests as they relate to maintenance of iCIMS issues machines and related systems

• Documentation, tracking, and resolution of all support incidents in a timely and efficient manner within a ticketing system or incident management system.

• Provision of user profiles, user environments, directories, access rights, and security.

• Provide computers, phones, and other application/system documentation and training to employees.

• Maintain asset inventory ensuring equipment is maintained and available based on user/business needs.

• Assist with technical research on upgrades and installation of endpoints

• Assist with Administer phone system infrastructure.

• Administer Office 365 licensing.

• Assist with maintenance and troubleshooting of IT infrastructure including networking equipment, etc.

• Participate in rotational on-call requirements as well as occasional off-hours work depending on business needs.

• Consistently ensures that business is always conducted with integrity and that behavior aligns with iCIMS’ policies, procedures, and values.

Qualifications

• Proficiency with Windows and/or MacOS machines and operating systems.

• Ability to simplify complex technical information for an end user.

• Ability to install, maintain and troubleshoot end-user hardware, software, and peripherals, after instruction.

• High proficiency with Microsoft Office (PowerPoint, Excel, Outlook).

• Excellent communication and interpersonal skills. Articulates thoughts and ideas clearly, concisely, and persuasively.

Preferred:

• Experience deploying, maintaining, and troubleshooting Windows and/or MacOS machines

• Prior experience with endpoint hardware installation & troubleshooting