Inside Sales Representative - E-Commerce

Inside Sales Representative – E-Commerce (In-Office, Phone-Based Sales)

Location:
In-Office – Manalapan, New Jersey

Schedule:
Full-Time, In-Office
Standard business hours (occasional flexibility based on business needs)

Pay:
$25.00 per hour + Commission (based on experience and performance)

About Us

The Heartland Roadshow is a growing e-commerce company focused on delivering a high-quality customer experience through online sales and direct customer engagement.

We are expanding our inside sales team to support customer inquiries, follow up on leads, and drive conversions through phone-based selling in a fast-paced e-commerce environment.

This is a great opportunity for someone who enjoys sales, thrives in a performance-driven role, and wants to be part of a growing and exciting business.

Job Summary

The Inside Sales Representative – E-Commerce is responsible for driving revenue by following up with online customers, handling inbound and outbound calls, and guiding customers through the purchasing process.

This role focuses on phone-based sales, customer engagement, and converting interest into completed orders.

Responsibilities

• Follow up with online customer inquiries and sales leads
• Conduct inbound and outbound phone sales conversations
• Recommend products based on customer needs and interests
• Close sales and support customers through the purchasing process
• Maintain accurate records of customer interactions and follow-ups
• Work closely with the e-commerce team to improve conversion rates
• Assist with general sales and customer engagement initiatives

Qualifications

Required

• Experience in sales, retail, customer service, or call center roles
• Strong communication and phone skills
• Ability to build rapport quickly and close sales
• Comfortable working in a performance-based environment
• Reliable with consistent work history

Preferred

• Inside sales or phone-based selling experience
• E-commerce, retail, or online sales experience
• Experience using CRM or customer tracking systems
• Strong follow-up and organization skills

What We’re Looking For

• Strong sales instincts and ability to influence purchasing decisions
• Confident and professional phone presence
• Self-motivated and results-driven
• Comfortable working in a fast-paced, high-volume environment
• Dependable and team-oriented

Benefits (Full-Time Employees)

• Medical, Dental, Vision Insurance
• 401(k) with Company Match
• Employer-Paid Life Insurance
• Short-Term Disability
• Paid Time Off (PTO)
• Paid Holidays
• Training and growth opportunities

Additional Information

A 30-day review will be conducted to assess performance, role fit, and future opportunities based on individual performance and business needs.

Work Location: In person – Manalapan, New Jersey
Employment Type: Full-Time, In-Office
Compensation Structure: Hourly + Commission

The Heartland Roadshow is committed to a fair and inclusive hiring process. We evaluate candidates based on experience, skills, and alignment with the role.

If you need assistance or accommodation during the application process, please contact our Human Resources team.