Product Specialist

Job Description

Job Description

PRODUCT SPECIALIST

Summary:

We are looking to employ a knowledgeable and experienced Product Specialist to assist customers in selecting suitable cannabis products. The responsibilities of the Product Specialist include greeting and welcoming customers, informing the manager of customer complaints and operational issues, and sharing firsthand experiences of cannabis products to address customer concerns. You should also be able to answer customers’ questions regarding the different strains of cannabis, there medicinal uses, and methods of consumption.

To be successful as a Product Specialist, you should stay apprised of the latest developments in cannabis laws to maintain legal compliance. Ultimately, and outstanding Product Specialist should be able to demonstrate excellent communication and customer service skills by ensuring that customers are well-informed and satisfied with their purchases.

Expected Hours of Work:

Hours and shifts vary, including closing shifts , weekends, holidays, and overtime when needed.

ROLES & RESPONSIBILITIES:

• Advising customers on suitable cannabis products based on their needs, preferences, budgets, and reactions to different strains /terpenes of cannabis.
• Keeping up on new cannabis products on the market as well as the latest industry trends through Learn Brands and personal research.
• Checking patients' identification documents and medical ID to verify their allotment is not over-extended.
• Processing patients' payments using the dispensary's Point of Sale (POS) system.
• Correctly ringing in and double checking the items as they go into the bag.
• Verbally verifying the receipt with the patient.
• Educating customers on the safe use of their selected cannabis products.
• Taking inventory of cannabis products and ensuring that the sales floor is adequately stocked.
• Ensuring that the dispensary and surrounding property is clean and well-organized at all times.
• Additional duties as required.

Requirements:

• Must be at least 21 years old.
• Have the ability to maintain focus in an active environment.
• Ability to regularly stand, sit, kneel, and lift up to 50 lbs. for extended periods.
• Must have the ability to work in a fast-paced, changing, and challenging environment.
• Must have accurate and robust data-entry and record-keeping skills for all POS transactions.
• Attendance is required for training sessions on security, customer relations, and other topics critical to employment.
• Must have strong oral and written communication skills and attention to detail.
• Must have a strong work ethic with the ability to work independently and as part of a team.
• Must have a thorough understanding of state and local medical marijuana laws and how they apply to the operation
• Must have a thorough understanding of marijuana, its effects, and medical uses.
• Experience in a sales or retail environment preferred.
• Proficiency in point of sale (POS) applications is preferred.
• Cash handling experience preferred.
• Must have superior customer service and time management skills.
• Solid mathematical skills to stay within state regulations.
• Ability to obtain and maintain a NJ CRC Card.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers/scanners.

Physical Demands:

This is an active role. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Must have the ability to regularly stand, sit, kneel, and lift up to 50 lbs. for extended periods of time.

Attendance and Punctuality:

Regular and predictable attendance and punctuality is an essential function of this position.

Job Types: Part-time

Pay: From $18.00 per hour