Community Support Specialist

Job Description

Job Description

We are looking for a Community Support Specialist to support residential operations in New Jersey by helping residents navigate lease-related processes, payment questions, and day-to-day administrative needs. This Long-term Contract position is ideal for someone who combines strong organization with a service-focused approach and can keep records accurate while maintaining a positive resident experience. The role works closely with property management and leasing teams to ensure documentation, communication, and account support are handled efficiently and effectively.

Responsibilities:
• Manage lease renewal activities by preparing resident notices, monitoring responses, and coordinating timely follow-up communication.
• Support recertification workflows by gathering documentation, reviewing files for completeness, and processing updates in line with community guidelines.
• Maintain accurate resident account records by posting rent payments and verifying financial information in property management systems.
• Respond to resident questions about rent and payment methods, offering clear guidance and courteous service across phone and email channels.
• Partner with property management staff to address overdue balances, prepare required notices, and document account activity thoroughly.
• Organize and update resident files in both electronic and paper formats to ensure records remain complete, accessible, and audit-ready.
• Provide consistent administrative support that helps leasing and operations teams deliver a smooth and attentive resident experience.
• Handle sensitive resident and financial information with discretion while following established compliance and recordkeeping standards.• 1-3 years of experience in property management, leasing support, or administrative work within a housing-related environment.
• Strong organizational ability with close attention to detail and accuracy in documentation.
• Effective verbal and written communication skills with a strong customer service mindset.
• Ability to manage confidential information responsibly and professionally.
• Proficiency with Microsoft Office applications, including Excel, Outlook, Word, and PowerPoint.
• Experience with data entry, email correspondence, appointment scheduling, and inbound or outbound resident communication.
• Familiarity with property management platforms such as Yardi or AppFolio is preferred.
• Knowledge of affordable housing requirements, recertification processes, or fair housing practices is a plus.