Deskside Support - Onsite
Deskside Support Technician
Location: New Jersey
About the Role
We are looking for a customer-focused Deskside Support Technician to provide hands-on technical assistance to end users across our organization. The ideal candidate combines strong technical troubleshooting skills with excellent communication and a service-first mindset.
Key Responsibilities
Provide in-person and remote technical support for hardware, software, and connectivity issues across Windows and Mac environments
Image, configure, and deploy devices for new hires and refreshes
Manage and resolve support tickets through a ticketing system (ServiceNow or similar)
Set up and support Microsoft 365 applications, including Teams, Outlook, and OneDrive
Configure and troubleshoot VPN, MFA, and Active Directory/Azure AD accounts
Support AV and conferencing equipment for meetings and events
Conduct end-user training on software, devices, and best practices
Maintain accurate inventory records and assist with audits
Develop and maintain knowledge base articles and SOPs
Escalate complex issues to appropriate teams while maintaining ownership of the ticket
Requirements
5+ years of deskside or helpdesk support experience
Proficiency with Windows 10/11, macOS, iOS, and Android
Experience with Microsoft 365, Active Directory, and Azure AD
Familiarity with ticketing platforms such as ServiceNow
Strong communication and de-escalation skills
Ability to work independently and manage multiple priorities
Nice to Have
Experience supporting enterprise or large-scale environments
Background in end-user training or onboarding programs
Microsoft certifications (MOS, Innovative Educator, or similar)
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