General Manager

General Manager - Spa

Join a nationally recognized spa brand with thriving local locations. We're seeking a dynamic, personable, and service-driven General Manager to lead a high-performing team, deliver an exceptional guest experience, and drive membership and retail growth. If you're an inspiring leader who thrives in a fast-paced wellness environment, we want to meet you.

Key Qualifications

• 3+ years of management experience; spa, salon, fitness, or hospitality background preferred
• 3+ years of sales experience with proven results (membership and retail sales a plus)
• Goal-oriented leader with strong coaching, motivation, and accountability skills
• Excellent communication skills (verbal, written, and client-facing)
• Calm under pressure with strong organizational and multitasking abilities
• Strong problem-solving and conflict-resolution skills
• Tech-savvy; knowledge of Zenoti or other booking/retail systems is a plus
• Ability to work evenings, weekends, and holidays.

Core Responsibilities

• Lead and develop Massage Therapists, Estheticians, Leads, and Sales Associates
• Deliver exceptional guest service and resolve customer service challenges
• Manage day-to-day spa operations, scheduling, inventory, and supply ordering
• Drive membership, retail, and gift card sales through team motivation and coaching
• Oversee staff recruiting, hiring, onboarding, training, and performance reviews
• Manage appointment book optimization to maximize revenue and therapist productivity
• Ensure spa cleanliness, organization, and brand-standard compliance
• Maintain accurate data entry, employee documentation, and administrative reporting
• Support marketing efforts, including promotions, social media, and community outreach (4 events per year)

What We Offer

• Competitive salary + bonus potential
• Medical, dental, and vision insurance
• 401(k) with up to a 4% employer match
• Employee discounts on services and retail
• Flexible scheduling
• Annual team appreciation events and outings

Ready to Lead a High-Performing Wellness Team?

If you're a motivated leader who loves developing people and delivering unforgettable guest experiences, we'd love to hear from you. Apply today and help us continue raising the standard in spa excellence.