Community Manager

Apply now: Community Manager, location is Hybrid (3 days/week onsite). The start date is April 6 for this 12-month contract position.

Job Title: Community Manager
Location-Type: Hybrid in Camden, NJ (3 days/week onsite – Mon/Tues/Thurs)
Start Date Is: April 6
Duration: 12 months (Contract)
Compensation Range: $25-29/hr

Job Description:
The Community Manager will support daily social media community management efforts by monitoring, engaging, and analyzing inbound interactions across multiple social platforms to enhance brand reputation and community engagement.

Day-to-Day Responsibilities:

• Manage high-volume social media inboxes across Facebook, Instagram, TikTok, and other platforms

• Respond to, escalate, or moderate comments and messages in a timely, brand-aligned voice

• Identify and flag sentiment shifts, recurring issues, and emerging trends

• Tag, categorize, and analyze inbound engagement data

• Translate user-generated content (UGC) into publishable social posts

• Assist with light content creation and adaptation

• Pull and manipulate reports using Sprout or similar tools

• Support sentiment tracking and campaign-specific reporting

• Collaborate cross-functionally with social, marketing, and customer advocacy teams

• Maintain 3–5 day turnaround expectations for inbox management

• Work onsite three days per week

Requirements:

• Must-Haves:

  • 1 year of social media or community management experience (corporate brand or large nonprofit preferred)

  • Experience managing high-volume inbound engagement

  • Familiarity with Meta platforms (Facebook & Instagram)

  • Working knowledge of TikTok

  • Experience with social media management tools (Sprout preferred; or similar tools such as Sprinklr, Khoros, Later, Dash Hudson, etc.)

  • Basic reporting experience within a social platform

  • Proficiency in Canva, PowerPoint, and Excel

  • Strong written communication skills

  • Ability to identify escalation needs and flag trends proactively

  • Agile, adaptable, and comfortable with evolving priorities

  • Autonomous yet collaborative work style

• Nice-to-Haves:

  • Experience with niche or highly engaged communities

  • Automotive or brand loyalty community experience

  • UGC curation experience

  • Experience manipulating reporting data for sentiment analysis

  • Exposure to international or corporate brand environments

  • Light design sensibility or strong visual instincts

  • Experience with influencer marketing