Customer Service Representative/CSR

Job Description

Job Description

General Purpose of Position:

Reporting to the Customer Service Manager, the CSR will be a self-motivated individual with strong organizational skills, detail-oriented and be able to work in a fast-paced office environment as an individual or with their team. This role supports the Sales Operation and acts as a liaison between Sales and all divisions that are responsible for fulfilling the Work Orders (WO), including Planning, Production, Accounting, and Shipping. The CSR should possess strong communication skills and enjoy interacting with a diverse group of people. If you are a motivated individual with a passion for providing excellent customer service, we would love to hear from you. Please apply with your resume and cover letter detailing your relevant experience.

Job Duties and Responsibilities:

• Responsible for creating a Work Order (WO) for each purchase order (PO) received via email, fax, or phone.
• Will utilize all resources available to generate, manage, and track all WO’s and accounts as well as ensure accuracy of WO, by using SalesPad software, equipment manuals, price sheets, equipment training and /or utilizing sales staff.
• Processing orders with a sense of urgency for rapid shipment.
• Will work collectively with other departments to collect and communicate, both to sales team and/or dealer/customer, information related to WO fulfillment, such as Estimated Shipping Date (ESD), availability and other information.
• Work closely with Accounting to ensure product can be released and there are no credit holds.
• Interact and respond to assigned salespeople and their respective dealers, by phone and/or email within their service level.
• Respond to general inquiries regarding Company equipment and parts.
• Will effectively use Microsoft Office Suite – Word, Excel, and Outlook to review, document, and provide reports as needed to department manager or sales manager.
• Other duties as assigned by management.
• All duties are subject to change based on business needs.

Educational Requirements:

• High School diploma required; College degree preferred.

Training &/or Experience :

• Three (3) years of industry-related customer service experience, order processing, data entry, working knowledge of Microsoft applications.

Knowledge, Skills & Abilities :

• Proficiency in Microsoft Office Suite, including Excel, Outlook, and Word
• Experience working with CRM and ERP systems, such as SalesPad, Great Plains, or similar CRM software platforms preferred.
• Excellent organizational and interpersonal skills combined with strong drive to participate in a positive work environment.
• Possess excellent reading, writing and verbal communication skills.
• Strong attention to detail and accuracy.
• Excellent organizational and time management skills.
• Must possess excellent soft skills required to deliver a best in class customer service experience, including but not limited to effective listening, using empathy when needed, having a sense of urgency, being respectful, willing to help, etc.
• Demonstrated ability to deliver exceptional customer service through empathy, responsiveness, and follow through.
• Quick learner with adaptability to changing procedures and product knowledge.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Life Insurance
• Flexible Spending Account

Work Location: In person, on-site Franklin, NJ (Somerset County)

Job Type: Full-time

Pay: $19.00/hour

Expected hours: 40 per week

Shift:

• 8 Hour Shift
• Day Shift
• Monday-Friday

*Must be authorized to work in the United States.

*TAKARA BELMONT USA, INC. IS A DRUG-FREE WORKPLACE.

Manufacturing Company

Company Description

Manufacturing Company