Assistant General Manager

Job Description

Job Description

School of Rock is a growing, passionate community dedicated to enriching lives through performance-based music education. With over 350 schools, and a strong internationally recognized brand, School of Rock is the largest after-school music education provider in the world. We put on shows to teach music!

Our Assistant General Managers are eligible to participate in our employee benefit programs, including:

• 401(k) retirement plan with company match

• Free Employee Assistance Program

• Instruments/Gear Discounts

• Growth Opportunities

• Daily Pay Available

• Ticketsatwork.com

The Assistant General Manager runs the show from ACDC to Zappa creating a safe and cool environment for students to achieve their musical and creative potential. We want as many kids as possible to have the opportunity to experience the magic that is School of Rock. Our Assistant General Managers bring commitment to working with every part of the school’s community and operations to cultivate our unique culture and environment, where our students learn music and life skills.

Roles and Responsibilities (At the direction of the GM):

• Contribute to meeting financial goals by enrolling new students, effectively pitching the music program, merchandising, and managing costs through scheduling and resource efficiency
• Be a leader in a culture of growth and personal development, motivating staff to provide exceptional instruction and professional communication with students and parents
• Support the leadership of the administrative team, handling complex scheduling and managing phone and email communication for a busy music school, using a variety of software platforms on a daily basis including scheduling software, Google Workspace, CRM, Canva or other design tools
• Oversee daily operations as needed, including opening and closing the school, monitoring attendance and punctuality, and ensuring a clean, professional school environment
• Ensure a safe experience for students by maintaining a clean and professional facility, and overseeing adherence to the SOR Code of Conduct and safety policies
• Create a positive, inclusive environment by delivering top-quality customer service—greeting students and parents, answering questions, and resolving concerns
• Help plan, promote, and execute high quality events that build community, celebrate student progress, support our mission of performance-based music education, and motivate students’ continued enrollment
• Support ongoing marketing and communication by contributing content to and maintaining our active social media presence, writing marketing emails and newsletters, and timely follow-up with prospective families
• Assist GM in managing staff including recruitment, training, scheduling, and employee performance
• Provide support to the General Manager by assisting with special projects, preparing reports, and handling a variety of administrative responsibilities as required.

Skill Requirements:

• 3+ years experience in marketing, sales, management and/or customer service environment
• Strong leadership and management skills: able to motivate and inspire a team
• Strong business acumen, preferably experience assisting in running a business
• Skilled at juggling multiple projects, setting priorities, being a self-starter, and problem-solving
• Good team player who collaborates and brings a positive energy and personality to the workplace every day
• Ability to be adaptable and flexible under pressure
• Excellent customer service and relationship skills – welcoming, outgoing demeanor essential
• Possess a polished demeanor and conducts themselves with a high level of professionalism and integrity with superb communication skills, both verbal and written
• Experience and interest in working with children
• Knowledge of music and/or the music industry is preferred