Patient Access Specialist

Job Title: Patient Access Specialist

Location: RWJUH Hamilton Hospital

Department Name: Patient Access Services

Req #: 0000213552

Status: Hourly

Shift: Day

Pay Range: $21.23 - $26.60 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

The Patient Access Specialist is responsible for supporting the efficiency and accuracy of revenue cycle operations within the Patient Access Department.

This role serves as a subject matter expert in Epic work queue management, denial and rejection resolution, staff education, and cross-departmental collaboration,

The Specialist will provide timely reporting, analysis, and guidance to ensure compliance, reduce denials, and enhance front-end revenue cycle performance,

This individual will also participate in special projects and initiatives as directed by the Director of Patient Access Services.

Qualifications:

Required:

• High School Diploma
• 2 years of Patient Access, Revenue Cycle, or related healthcare experience required,

Preferred:

• Prior Epic system experience strongly preferred

Scheduling Requirements:

• Full Time Day
• Rotating Weekends and Holidays

Essential Functions:

• Work Queue Management: Monitor, manage, and resolve assigned Epic Patient Access work queues in a timely and accurate manner
• Denials and Rejections: Review, analyze, and work denial and rejection cases; provide recommendations for process improvement to reduce recurrence
• Education and Training: Provide education, coaching, and support to Patient Access Representatives to ensure compliance with registration, insurance verification, authorization, and billing requirements
• Collaboration: Partner with clinical and non-clinical departments to facilitate the resolution of patient access-related work queue issues and ensure timely account progression
• Reporting and Analysis: Compile, maintain, and analyze reports in Microsoft Excel to identify trends, monitor performance metrics, and support departmental initiatives
• Process Improvement: Participate in root cause analysis of recurring issues and assist in developing action plans for resolution
• Special Projects: Support departmental projects, audits, and initiatives as assigned by the Director of Patient Access Services

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees’ physical, emotional, financial, personal, career, and community wellbeing. These benefits and resources include, but are not limited to:

• Paid Time Off including Vacation, Holidays, and Sick Time
• Retirement Plans
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Disability and Life Insurance
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Community and Volunteer Opportunities
• Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon
• ….and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

RWJBarnabas Health is an Equal Opportunity Employer